Collections Representative - Tempe, United States - Rose International
Description
Date Posted: 04/02/2024
Hiring Organization: Rose International
Position Number: 461562
Job Title: Collections Representative
Job Location: Tempe, AZ, USA, 85281
Work Model: Hybrid
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate ($): 19.00
Max Hourly Rate ($): 19.00
Must Have Skills/Attributes: Call Center, Collections
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **
Start: 05/08/24
End: 10/03/25 - (temp to perm)
Positions: 15
Hours: Monday – Thursday 8AM – 9PM (8-hour shift assigned)
Friday 8AM – 5PM (8-hour shift assigned)
Two Saturday Month 8AM – 2PM
Possible Sunday assigned 12PM – 6PM
Overtime required at the end of the month.
Location: Tempe AZ 85281
Hybrid or Onsite Collections Representative
Primary Purpose:
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Qualified Candidate MUST have:
• Stable work history
• 2-3 years of recent collections experience in a call center
Required Education:
• High school diploma or equivalent
Required Skills and Competencies:
• Call Center experience
• Auto Collections, Mortgage Collections or Credit Card Collections (2+ years of collections experience)
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed.
Essential Duties and Responsibilities:
• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Place or receive calls in priority order as established by management.
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
• Navigate and interpret various screens and relay information to clients accurately and professionally.
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc. in the collection system.
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
• Initiate extensions on accounts based upon written policy guidelines.
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
• Ensure that appropriate letters are sent to debtors.
• Process customers' payments through electronic draft, if applicable.
• Process account maintenance transactions according to established guidelines
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.