Customer Service Representative - Phoenix, AZ
2 days ago

Job summary
This is a contingent opportunity for Customer Service Representative to support the Veterans Experience Office's (VEO) Contact Center. The role assists Veterans by directing them to proper resources to resolve questions and issues.Responsibilities
- Provide comprehensive support and assistance to Veterans.
- Conduct service recovery or call de-escalation as appropriate.
- Select or recommend the appropriate VA service or department to handle an issue and provide warm transfer calls.
Job description
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