IT Support Specialist – Device Support Services - Atlanta

Only for registered members Atlanta, United States

2 weeks ago

Default job background
IT Support Specialist – Device Support Services: Deliver exceptional customer service by partnering with end users to resolve technical issues quickly and accurately. The IT Support Specialist is a customer-focused technical professional responsible for supporting and managing company desktops, laptops, mobile devices,
and end-user applications. This role operates in a fast-paced support environment providing hands-on troubleshooting deployment and device lifecycle management while maintaining high service standards and documentation accuracy.
Job summary

This role operates in a dynamic service-oriented IT environment that values responsiveness teamwork and technical excellence.

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Key Responsibilities

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  • Serve as a primary point of contact for end-user incidents and service requests via phone and email
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  • Provide high-touch white-glove customer service to internal users
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  • Communicate technical information clearly to users with varying technical skill levels
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