Remote Online Help Desk Representative - McKinney, United States - Kimura Foundry America

Description

Job Description

We are seeking a motivated Online Help Desk Representative to join our team. As an Online Help Desk Representative, you will play a vital role in providing exceptional customer service and technical support to our diverse customer base. Your primary responsibility will be to assist customers with inquiries, troubleshoot technical issues, and guide them through our online platform.

Responsibilities:

• Respond to incoming customer inquiries via phone, chat, and email promptly and professionally.
• Collect and record customer information accurately in our database.
• Identify and resolve customer issues using problem-solving skills.
• Provide technical support for our online platform, guiding customers through various features and functions.
• Collaborate with internal teams to address customer concerns and provide feedback for process improvement.
• Stay up-to-date with product knowledge to effectively answer customer questions and provide accurate information.
• Meet or exceed customer satisfaction targets by consistently delivering exceptional service.

Requirements:

• High school diploma
  
• Strong communication skills, both written and verbal.
• Excellent problem-solving and decision-making abilities.
• Proficient in using computers and navigating online platforms.
• Ability to multitask and prioritize tasks effectively.