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    • General Manager - Burbank, CA - Hospitality Staffing Solutions

    Hospitality Staffing Solutions
    Hospitality Staffing Solutions Burbank, CA

    3 days ago

    Default job background
    Part time
    Description

    Hospitality Staffing Solutions (HSS) is a leading national hospitality staffing company serving over 900 hotels nationwide.

    Job Title: General Manager

    Location: Burbank, CA (On-site)

    Job Description:

    Duties and Responsibilities

    • Oversee day-to-day hotel operations and staff assignments; develop and communicate departmental strategies and goals.
    • Enforce and ensure compliance with all policies and procedures.
    • Recommend and/or implement staffing decisions, including salary actions, disciplinary procedures, and other human resources matters, in line with company policies.
    • Provide leadership and training to staff, ensuring they have the tools and knowledge necessary for their roles.
    • Develop, implement, and monitor financial and operational plans aligned with company objectives.

    Department Oversight

    • Front Office / Revenue / Reservations: Ensure exceptional guest service, secure transactions, and achievement of revenue goals.
    • Food and Beverage: Maintain operational standards and quality; achieve profit and revenue targets.
    • Housekeeping & Maintenance: Ensure cleanliness, appearance, and preventive maintenance programs meet brand standards.
    • Security: Create and maintain a safe and secure environment for guests, employees, and property.
    • Sales: Drive sales strategy and monitor performance to achieve financial goals.
    • Human Resources: Foster a positive work environment, support employee development, and ensure labor compliance.
    • Accounting & Purchasing: Ensure proper controls and adherence to procedures.
    • Maintain effective relationships with property owners and provide regular operational updates and performance reports.
    • Recommend capital improvements to enhance property value and guest experience.
    • Serve as the primary liaison for external relationships:
    • Guests: To ensure complete satisfaction
    • Owners/Principals: For status reporting and updates
    • Vendors: To resolve performance or delivery issues
    • Regulatory Agencies: For compliance and safety
    • Community/Media/Professional Organizations: As needed
    • Perform additional duties as assigned.

    Qualifications and Requirements

    • Education:
      • Bachelor's degree in Hotel Management, Business Administration, Hospitality, or a related field (required)
      • Master's degree or additional hospitality certifications (preferred)
    • Experience:
      • 4-6 years of progressive hotel operations or general management experience
      • Proven track record of leadership in a full-service or upscale hotel environment
      • Experience managing multiple departments such as front office, housekeeping, food & beverage, sales, and maintenance
    • Skills and Competencies:
      • Excellent leadership and team management skills
      • Strong financial and business acumen (budgeting, forecasting, P&L analysis)
      • Exceptional communication and interpersonal skills
      • Proven ability to drive guest satisfaction and operational excellence
      • Strong problem-solving and decision-making capabilities
      • Proficiency in hotel management software and Microsoft Office Suite
      • Ability to handle sensitive and confidential information with discretion
    • Language:
      • Fluent in English (written and spoken)
      • Additional languages preferred (e.g., Spanish, French, Mandarin, etc.)
    • Other Requirements:
      • Ability to work flexible hours including nights, weekends, and holidays
      • Willingness and ability to travel as needed
      • In-depth understanding of hospitality industry regulations and safety standards
      • Knowledge of sales and marketing principles related to hospitality
      • Familiarity with labor laws and HR practices in the hospitality industry
    • Physical Requirements:
      • Ability to stand or walk for extended periods
      • Capable of lifting or moving items up to 25 pounds
      • Comfortable use of computers and office equipment for extended periods
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