Automotive Service Advisor - Davenport, United States - Gurley Leep Automotive Family

Gurley Leep Automotive Family Davenport, United States

1 month ago

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Description

Job Type: Full-time

Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. Smart Toyota is a leading automotive service center in the Quad Cities. We are committed to providing top-notch vehicle maintenance and repair services to our valued customers.

With a dedicated team of skilled technicians and a passion for customer satisfaction, we've earned a reputation for excellence in the automotive industry.

We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service.

As a Service Advisor at Smart Toyota, you will play a crucial role in ensuring a seamless experience for our customers.

You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met.

Your responsibilities will include:

Key Responsibilities:

Customer Engagement: Greet customers, understand their service requirements, and provide a welcoming experience

Service Recommendations:

Consult with customers to assess their vehicle's needs, offer service recommendations, and explain repair options

Estimates and Quotes:

Prepare cost estimates for repairs and provide transparent quotes to customers

Scheduling:

Schedule service appointments and ensure efficient allocation of resources

Communication:

Keep customers informed about repair progress and address any concerns

Quality Assurance:

Ensure completed work meets quality standards and discuss repairs with customers

Documentation:

Maintain accurate service records, including invoices and repair orders

Customer Satisfaction:

Ensure customer satisfaction by addressing issues promptly and professionally

Benefits of being a Smart Toyota Service Advisor:

Highly Competitive Compensation and Benefits (Average salary in the United States ranges between $38,286 to over $100,000)Paid Training/Professional Development5 Day work week with flexible hoursMedical, Dental, Vision, and Life InsurancePaid Time Off up to ten days in your first year401(K) Plan with company matchScholarship Program for your dependentsRequirementsNo experience necessary. We will train the right personA positive outgoing team player focused on providing above-industry-standard customer service.
The ability to multi-task and be meticulous in a fast-paced environment.
Effective communication & organizational skills.
Possess an acceptable driving record with a valid driver's license.

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