Systems Engineer III - Salisbury - EDI Staffing

    EDI Staffing
    EDI Staffing Salisbury

    6 days ago

    Description
    bout the Role

    We're seeking an Infrastructure Workplace Platform Engineer III to join our team in supporting our end-user operating systems and strengthen our enterprise printing environment.

    You'll be part of the End User Services team responsible for the end-user computing estate-Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting.

    The ideal candidate is a doer and a communicator:

    meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details.

    What You'll Do
    Endpoint Engineering & Support


    • Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
    • Focusing on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
    • Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
    • Maintain documentation, runbooks, and KBs.
    • Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.
    Printing Environment


    • Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
    • Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print-related incidents.
    • Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.
    Communication & Collaboration


    • Create concise presentations, dashboards, and executive-ready summaries.
    • Coordinate with business units for pilot groups, deployment windows, and change communications.
    • Document procedural runbooks and contribute to standard operating procedures.
    What You'll Bring (Desired Skills and Qualifications)


    • 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
    • Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
    • Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
    • Proficient experience in Windows 10/11 and MacOS support.
    • Outstanding written and verbal communication skills with experience presenting status to management and directors.

    Strong organization and multitasking:
    able to prioritize, follow through, and meet deadlines across multiple workstreams.


    • Adept at data extraction and manipulation to analyze and report across multiple sources.
    • Strong proficiency with Excel and PowerPoint.
    Nice to Have (Preferred)


    • Solid understanding of Active Directory, GPO, Azure AD.
    • PowerShell for endpoint automation, reporting, and remediation.
    • Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
    • Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
    • Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
    • Knowledge of print server administration, printer driver packaging, and secure print workflows.

    Certifications:
    Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.
    Work Environment

    Hybrid/Onsite:
    Onsite 3 days per week at one of the locations listed above.


    • Occasional travel to regional sites may be required.
    • Participation in deployments and planned maintenance windows/change events as needed.
    • Work outside of non-standard business hours may be required when addressing compute/printing issues.
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