Reservations Agents - Pale San Vitores Road Tumon, Guam, United States

Description · Position Summary · The Reservation Agent manages room reservations through various channels, provides accurate information to guests and partners, and ensures bookings are correctly entered into the system in line with hotel policies and revenue strategies. · Key Re ...

Job description

Description

Position Summary

The Reservation Agent manages room reservations through various channels, provides accurate information to guests and partners, and ensures bookings are correctly entered into the system in line with hotel policies and revenue strategies.

Key Responsibilities

• Handle room reservations via phone, email, website, and third-party channels
• Accurately enter, modify, and cancel reservations in the Property Management System (PMS)
• Provide clear information on room types, rates, packages, promotions, and hotel facilities
• Verify guest details, payment methods, and special requests
• Apply correct rate codes, market codes, and promotions as instructed
• Coordinate with Sales, Front Office, Revenue, and Finance teams on group and special bookings
• Monitor availability, restrictions, and inventory controls
• Upsell rooms, packages, and hotel services to maximize revenue
• Ensure compliance with cancellation, deposit, and payment policies
• Respond promptly and professionally to guest and agent inquiries
• Maintain accurate records and reports related to reservations
• Handle guest concerns or booking issues and escalate when necessary