Operations Field Supervisor (628) - Duck Rd Ste Kitty Hawk, North Carolina, United States
5 days ago
Job summary
We are looking for an Operations Field Supervisor to join our growing team in Outer Banks NC.About Ripple Fiber
We deliver more than high-speed internet we're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve Join America's most innovative industry-leading fiber internet company and help shape the future We believe the biggest wave starts as a ripple About our culture
We are a dynamic fast-growing innovative company driven by ambitious self-starters with entrepreneurial mindsets Our fast-paced environment fosters creativity collaboration initiative We are people-centric placing strong emphasis on employee experience career growth professional development About this role This role leads day-to-day field operations in a market supervising installers supporting installs troubleshooting enforcing quality safety schedule standards Responsibilities Supervise mentor evaluate installation technicians crews market Be field-based participate installs trouble tickets spot troubleshooting needed Coordinate daily work assignment routing scheduling dispatching installation crews Monitor installation quality compliance SOPs safety company standards Perform spot quality audits ride-alongs inspections enforce workmanship consistency Escalate persistent issues Regional Ops Manager lead remediation plans locally Ensure each installer meets productivity targets jobs per day adherence first-time success Interface customers installation issues escalate complaints lead resolution efforts Support new technician onboarding training coaching best practices Track maintain field metrics completion rate rework missed appointments dispatch efficiency Coordinate logistics supply chain parts materials tools avoid job delays Enforce safety protocols ensure crews PPE follow ladder site safety rules Collaborate program operations engineering teams relay field feedback improve processes Maintain accurate field documentation job records reporting team Skills Required Experience FTTH / in-home fiber install operations High School diploma equivalent technical/trade schooling preferred 3+ years experience fiber broadband telecom installation field operations 1+ year leadership supervisory capacity installers field technicians Strong ability work ground installations also lead people Proficiency routing scheduling dispatch planning Good troubleshooting technical skills fiber drop CPE ONT WiFi basics Strong communication coaching conflict resolution skills Ability manage metrics field KPIs act performance data Valid driver's license clean driving record ability travel locally Willingness flexible hours evenings weekends needed Preferred Certifications fiber optics broadband CFOT SCTE etc Experience field workforce management mobile dispatch systems Some familiarity escalation paths SLAs regional operations support Prior experience interfacing customers field installation contexts Physical Field-heavy role substantial time site climbing ladders accessing tight spaces working outdoors Must be able to lift tools equipment ~40–60 lbs occasionally Ability traverse uneven terrain homes basements attics rooftops Benefits Competitive pay comprehensive health benefits 401(k) company match supportive work environment innovation teamwork thrive If you're passionate making difference part community-focused company Ripple Fiber place you Ripple Fiber Equal Opportunity Employer believe no one should discriminated differences age disability ethnicity gender gender identity expression religion sexual orientation employment decisions made regard age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity expression genetic information marital status citizenship status basis protected federal state local law Ripple committed providing veteran employment opportunities service men women
Job description
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