IT Service Desk Analyst I - Northbridge University - Corporate Office, San Juan, PR, US
Only for registered members Northbridge University - Corporate Office, San Juan, PR, US, United States
6 days ago
Job summary
The IT Service Desk Analyst I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University.Responsibilities
- Answer support phones and monitor the ticketing system, triaging and solving problems
- Extract a prioritized ticket and take appropriate action to resolve client issues.
- Provide technical guidance, advice, and training to system users
Job description
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