Product Support Sales Representative - S TH STREET OMAHA, Nebraska, United States

Only for registered members S TH STREET OMAHA, Nebraska, United States

6 hours ago

$500,000 - $1,000,000 (USD) per year

Description · The Product Support Sales Representative will work directly with the District Sales Manager and local service department to ensure the customers' needs are met by promoting sales of parts and services. The position is responsible for establishing and maintaining rel ...

Job description

Description
The Product Support Sales Representative will work directly with the District Sales Manager and local service department to ensure the customers' needs are met by promoting sales of parts and services. The position is responsible for establishing and maintaining relationships for all customers assigned within a defined territory and seen as a key communicator or trusted advisor. The successful candidate will demonstrate a high sense of urgency.

Compensation and Benefits

Competitive pay
Health, dental and vision insurance
Company paid short term disability
Company paid basic life insurance
Supplemental term life insurance and long term disability
401k with company match
Paid time off
8 paid holidays
Base + commission pay structure
Company truck provided

Essential Duties and Responsibilities

Increase parts and service sales opportunities with assigned customers in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
Prepare and present parts and service estimates to customers
Grow company service presence through complete understanding of assigned customer's fleet needs
Document customer information in CRM to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers
Promote current Parts marketing and sales programs to include New, Used, and All Makes opportunities
Establish a system and regular contact schedule documenting all customer interactions in CRM
Conduct routine machine visits completing 50-point walk around inspection and present to customer
Promote product support technology to all customers and provide training on usage as needed
Develop strong working relationship with mainline salesperson for assigned customers to form a strong support team for customers
Establish long term partnership with internal and external customers, while growing and developing the market share within assigned territory
Serve as the main point of contact for customers on equipment maintenance and repair
Assist customers with emergency needs during non-scheduled workday/hours
Leverage Komatsu parts and service initiatives to maximize margins and grow discretionary funds
Communicate effectively with customers when discussing parts availability
Follow all safety rules and regulations while performing demonstrations or diagnostic procedures
Manage expectations and needs to prioritize customer needs against scheduling, parts availability, and down time
Participate in local trade association functions
Perform other duties as assigned

Qualifications
Skills and/or Qualifications

Mechanical aptitude with a strong competence in machine evaluation, under carriage measurement, and accurate quoting
Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
Excellent communication skills, both written and verbal
Strong customer service and relationship building skills
Self-motivated and driven
Detail oriented
Strong organizational skills
Knowledge in quote/sale conversation in a competitive market
Must hold a valid driver's license with a clean driving record
Must pass a background check and drug screen
Must be able to read, write and communicate in English

Working Conditions

Ability to carry, push, and lift up to 60lbs
Ability to climb and stand for extended periods of time
Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
Travel as assigned for training or to perform work at other locations

Education and Experience

A minimum of 2 years of customer facing sales and CRM reporting experience
Associate degree or equivalent from two-year college, technical school, or equivalent combination of education and experience, Bachelor's degree preferred
Heavy equipment parts and service sales experience preferred

About Us

RoadBuilders Machinery & Supply, founded in 1985, is a second-generation family-owned heavy equipment dealership with locations in Kansas, Nebraska, and Missouri. We are the preferred Komatsu and Takeuchi dealer in the Midwest. We provide a variety of machinery to our customers and exciting opportunities for our employees to work, grow and succeed.

This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. RoadBuilders reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.

All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

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