- Leading and managing a team of Professional Services Lab Engineers
- Installation, configuration, operation and maintenance of the lab infrastructure.
- Availability of the lab resources, including licenses, software versions and equipment inventory.
- Maintaining Test Lab related documentation, such as: Operations Plan, Data Management Plan, Test Plans and Procedures, Test Events Reports
- Developing relationships, interface with customers and 3rd party vendors and partners.
- Plan, organize, and manage testing activities & events to meet customer requirements and expectations.
- Managing multiple customers and testing activities simultaneously.
- Setting Lab Operational SLAs and KPIs for areas such as, but not limited to:
- Availability, Reliability, Quality
- Determine quality improvement targets and initiatives for year-on-year improvement to the agreed SLAs/KPIs, implement and manage plans to achieve these goals
- Reducing commissioning and installation times for new systems or changed configurations
- Effective management of spares to minimize lab equipment down time
- Conduct defect RCA for failures, and track for closure to inform future improvements
- 3-5 years experience managing a (telecom) lab environment - preferably customer facing
- Previous experience within Telecommunications Industry, ideally with network operators and/or supplier ecosystem for wireless technologies.
- Previous experience as a Quality Assurance Test /Systems / Solutions or Field Applications Engineer - highly desired.
- Previous exposure to the Telecom Test & Measurement ecosystem - highly desired
- Strong analytical and collaborative skills.
- Strong leadership and general management skills, including negotiation and conflict resolution capabilities.
- Ability to conduct / lead technical meetings with Lab customers on small to medium sized engagements.
- Capability to clearly communicate with peers, team members, management and customers on status, plans, risks and critical issues.
- Excellent oral and written communications skills required, along with strong analytical skills and attention to detail.
- Comfortable with a highly dynamic and changing work environment
- Hands on, roll up the sleaves, proactive, technical manager.
- Proven experience as a line manager or relevant role, with the ability to work with minimal supervision. Experience in managing teams of 5 or more people.
- Forward planner with commercial awareness and strategic mindset in order to significantly reduce commissioning time
- Ability to identify and analyze a problem, take effective actions and understand the effect of decisions
- Strong, tactical decision maker with the ability to handle unforeseen circumstances
- Comfortable establishing operational objectives and pro-actively managing them as the needs of the business dictate
- Bachelor of Science or equivalent degree in Computer Science / Telecommunications or related area of study.
- Professional Certifications in networking, cloud, virtualization technologies - preferable
- Excellent Skills with Microsoft Teams, Microsoft Office Professional (Outlook, Word, Excel, Visio, Powerpoint, etc.), and others
- Previous exposure to / experience with test automation tools such as Jenkins, Robot or similar.
- Previous experience with relevant testing tools from companies like VIAVI, Keysight, Spirent
- Hands-on experience with networking, Linux, virtualization and cloud based technologies.
- Phoenix, AZ
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Sr Manager, VALOR Lab
2 days ago
Viavi Solutions Chandler, United StatesSummary: · As the VALOR (VIAVI Automated Lab-as-a-Service ) Manager you will oversee the daily operation of our Chandler, AZ based, 5G & Open RAN customer facing testing lab. You will lead a team of professional lab services engineers that conduct various testing activities. You ...
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Sr Manager, VALOR Lab
1 week ago
Viavi Solutions Chandler, United StatesResponsible for monitoring and overseeing the lab infrastructure, personnel and tasks, including:Leading and managing a team of Professional Services Lab Engineers. Installation, configuration, operation and maintenance of the lab infrastructure. Ava Manager, Communications, Micr ...
Sr Manager, VALOR Lab - Chandler, United States - Viavi Solutions
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Description
Summary:
As the VALOR (VIAVI Automated Lab-as-a-Service ) Manager you will oversee the daily operation of our Chandler, AZ based, 5G & Open RAN customer facing testing lab.
You need to be able to communicate effectively and provide strong leadership to a technical team in customer facing lab environment.
Duties & Responsibilities:
Job responsibilities:
Responsible for monitoring and overseeing the lab infrastructure, personnel and tasks, including:
Pre-Requisites / Skills / Experience Requirements:
Experience and Requirements
Education & Qualifications:
Tools and Technologies:
Location:
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.