Service Provider Coordinator - Milwaukee, United States - Haulotte US

Description

Job Description

Job Description

The ideal candidate will Travel (up to 80% of the time) to Service Provider and Customer locations as needed to perform after-sales activities primarily for Haulotte Light Aerial products. Primarily focusing on technical training for the entire Service Provider network and Customers as needed. Increase and improve the Service Provider network by locating quality providers.

They will work directly with customers or through service providers by assisting/facilitating technical support, diagnostics, repairs, documentation, training of policies/procedures, warranty support and operator/technical trainings. Closely manage machines that are under warranty to provide technical assistance as needed to diagnose problems and provide accurate solutions.

Major Functions:

• Travel throughout assigned territory to support Service Providers and Customers aftersales activities.
• Train Service Provider and Customer technicians according to the training curriculum and training schedule.
• Manage Service Provider contracts, activities, set goals, evaluate performance and report daily/weekly/monthly.
• Track and solve all outstanding issues with Service Providers ensuring timely closure of open topics by providing the highest level of customer satisfaction.
• Assist customers troubleshoot technical problems by providing correct diagnosis, facilitate processing of warranty claims with the internal warranty department / technical experts.
• Report your daily activities accurately via remote programs (Salesforce).
• Review and report monthly KPI's to the Management Team
• Substantial travel required throughout the United States & Canada

Skills:

• Good command of job-specific equipment (torque tightening tools, diagnostic console, etc.)
• Knowledge of mechanical, hydraulic, and electrical techniques
• Know, respect, and apply quality, safety and environmental rules relevant to his/her job/environment.
• Understand the flow process grid and assembly techniques and constraints of Haulotte products, operation and characteristics of Haulotte products, ranges, parts, components, sub-assemblies, etc.

Experience And Education:

· Technical certifications on equipment support (maintenance on trucks or heavy building equipment or equivalent).

· Minimum 5 years' experience in similar industry, including training.

· Minimum 2 years' experience with commercial sales or account management experience.

Company DescriptionWelcome to Haulotte USA— an innovative aerial product manufacturer and subdivision of Haulotte Group

Virginia Beach is the home of the North America corporate office subsidiary for Haulotte Group. The expansive Haulotte USA headquarters facility hosts our parts distribution as well as all in-house customer care. A portion of our product line is designed and manufactured in the Archbold, Ohio factory. From scissor lifts to boom lifts, we offer a well-rounded range of products. Additionally, our highly skilled staff works relentlessly to ensure that our products meet the highest standards of quality, and that we provide exceptional customer service

Haulotte's wide range of aerial lift equipment provides reliable and efficient solutions to meet the diverse needs of our customers. Haulotte Group's main headquarters is in France with factories also located in France, China, and Romania. We celebrate over 1900 dedicated Haulotte employees globally

Join us in reaching new heights

Company Description

Welcome to Haulotte USA— an innovative aerial product manufacturer and subdivision of Haulotte Group \r
\r
Virginia Beach is the home of the North America corporate office subsidiary for Haulotte Group. The expansive Haulotte USA headquarters facility hosts our parts distribution as well as all in-house customer care. A portion of our product line is designed and manufactured in the Archbold, Ohio factory. From scissor lifts to boom lifts, we offer a well-rounded range of products. Additionally, our highly skilled staff works relentlessly to ensure that our products meet the highest standards of quality, and that we provide exceptional customer service \r
\r
Haulotte's wide range of aerial lift equipment provides reliable and efficient solutions to meet the diverse needs of our customers. Haulotte Group's main headquarters is in France with factories also located in France, China, and Romania. We celebrate over 1900 dedicated Haulotte employees globally \r
\r
Join us in reaching new heights