Luxury Clientele Specialist - San Antonio - MOSS Designer Consignment

Description

Position Summary: As the Luxury Clientele Specialist of MOSS Designer Consignment, you possess strong selling skills and set high standards for yourself. Working closely with your Store Manager, you are responsible for helping drive profitable business - focusing on creating genuine connections with clients to build loyalty. You are accountable for creating and maintaining a positive and highly productive work environment. You are an exceptional stylist with a natural talent and ability to build wardrobes for clients. You thrive on achieving your personal sales goals, and make it your mission to be successful in your role.

Duties and Responsibilities:

• Deliver and uphold a superior standard for overall MOSS customer experience, demonstrating professionalism at all times.
• Meet and/or exceed monthly store and personal sales goals, proactive sales benchmarks, and any additional targets set forth by the Store Manager.
• Build and cultivate strong relationships with MOSS clientele by genuinely greeting and engaging every client, offering guidance in navigating the store layout and locating specific items, providing personalized styling assistance, and anticipating client needs, ensuring a seamless shopping experience.
• Develop and nurture a client book by consistently fostering strong client relationships through authentic engagement.
• Continuously communicate with clients through various channels, such as phone calls, emails, social media, text, or in-person, to keep them informed about new arrivals, newly marked down merchandise, and store events/sales/initiatives.
• Maintain regular communication with top clients via email or text, with handwritten thank-you notes sent to top clients monthly.
• Attend monthly staff meetings to discuss sales performance, inventory status, and client requests.
• Collaborate with other staff members on creative ideas, client outreach initiatives, and social media efforts.
• Perform various social media tasks such as adding new arrivals to the Instagram stories daily
• Provide feedback and insights to management regarding client preferences, product demand, and market trends to inform purchasing and merchandising decisions.
• Stay up-to-date on current runway and designer trends and continuously pursue self-education regarding brands, designers, price points, and fashion history to enhance the selling experience.
• Contribute to the overall success of the store by maintaining a positive attitude, fostering a culture of excellence in customer service, and representing the brand professionally at all times.
• Perform opening and closing duties for assigned shifts, including but not limited to sweeping, mopping, cleaning mirrors and windows, deep straightening racks, and taking out the trash.
• Assist in inventory management tasks, including steaming and tagging new merchandise, conducting merchandise counts, and merchandising product displays to ensure a visually appealing and well-maintained store environment.
• Adhere to all company policies and procedures related to cash handling, returns, exchanges, and store security measures.
• Adhere to all store policies outlined in the MOSS Employee Handbook.
• Maintain a neat and organized work area, including personal workspace and storage areas, to facilitate efficient workflow and ensure compliance with safety regulations.
• Other duties as assigned or required by the business.

Qualifications

• Minimum of 2 years of experience in luxury retail sales and clienteling, preferably in high-end environments such as Neiman Marcus, Nordstrom, or upscale boutiques
• Proven ability to build, maintain, and grow a loyal client base through exceptional service and proactive outreach
• Strong understanding of luxury and contemporary designer brands, current fashion trends, and resale market value
• Demonstrated success in meeting or exceeding personal sales goals in a fast-paced retail environment
• Exceptional interpersonal and communication skills with the ability to engage and build trust with a sophisticated clientele
• Professional, polished, and fashion-forward presentation aligned with the MOSS brand
• Highly organized and detail-oriented with strong follow-through and time management skills
• Positive, team-oriented mindset with the ability to maintain professionalism under pressure
• Honest, dependable, and accountable with a strong work ethic
• Flexible schedule with availability to work weekends and adapt to business needs
• Existing luxury client list is a plus

Physical Requirements

• Ability to stand and walk for extended periods of time on the sales floor
• Ability to lift and move merchandise up to 40 pounds
• Ability to bend, stoop, kneel, and reach overhead to access merchandise and stock
• Ability to climb a step stool or small ladder to retrieve and display inventory
• Ability to push and pull rolling racks and move inventory between sales floor and back-of-house
• Ability to carry garment bags, handbags, and boxed merchandise
• Ability to use a computer, POS system, iPad, and handheld devices for extended periods
• Manual dexterity to tag merchandise, steam garments, and package online orders
• Ability to visually inspect merchandise for authenticity, condition, and quality standards
• Ability to work in a fast-paced environment with frequent movement throughout the shift

Benefits and Perks

• Competitive salary based on experience
• Commission on proactive sales
• Bonus incentives
• 401k
• Paid Time Off
• Paid company holidays
• 50% employer-paid health insurance
• Generous employee discounts and incentives

If you are passionate about fashion, sales, leadership, and creating memorable shopping experiences in the secondhand retail space, we invite you to apply for the Luxury Store Manager position. All applicants are required to submit a resume and a cover letter to be considered.

MOSS Designer Consignment is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and with respect. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other legally protected status. We encourage individuals from all backgrounds to apply and join our team.

Job Type: Full-time

Pay: Salary

Expected hours: 40 per week