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    Documentation Specialist - Nashville, United States - i3 Verticals

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    Full time
    Description
    JOB TITLE: Documentation Specialist

    FLSA STATUS: Salary exempt

    DEPARTMENT: Enterprise Services - Utilities

    REPORTS TO: Director

    SUPERVISORY RESPONSIBILITIES: No

    JOB LOCATION: Remote

    TRAVEL: No

    SUMMARY OF POSITION:

    The Documentation Specialist is responsible for developing, maintaining, and delivering consistent, accurate documentation for technical stakeholders to include IT Professionals, Development Operations Professionals, and Software Developers

    ESSENTIAL DUTIES & RESPONSIBILITIES:
    • Collaborate with technical stakeholders to analyze system requirements and create plans for documentation needs within established timelines and priorities.
    • Create and develop quality documentation for technical stakeholders using established templates and standards to produce conceptual, how-to, standard operating procedure, system overview (including diagrams), and API reference documentation for i3 Verticals products and Hosted Systems.
    • Collaborate with others regarding documentation production plans and time frames to ensure timely delivery of documentation for zero re-work.
    • Collaborate with team to produce conceptual, how-to and API reference documentation for i3 Vertical products.
    • Establish and maintain document control systems to track documentation changes and updates in accordance with standards.
    • Coordinate documentation editing for accuracy, consistency, and compliance with established standards.
    • Actively participate in team meetings and requirements reviews by offering ideas, suggestions, and/or feedback as needed.
    • Assist Requirements and Test teams with ensuring accuracy of the requirements and testing the software.
    • Participate in full performance test lifecycle, including writing step-by-step scripts, conditions and test documentation.
    • Create documentation for Professional Services division as needed.
    • Perform other projects as assigned by Product Development Team.
    MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
    • Bachelor's Degree in English, Computer Science or related field from a four-year college or university.
    • Minimum of 3 years technical writing experience.
    • Experience writing for IT Professionals, Development Operations Professionals or Developers.
    • Experience using multiple documentation tools to write, format, manage, and publish high-quality content.
    • Experience working with agile project management methodologies is a plus.
    Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.


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