Customer Service Representative - Seattle, United States - PPG Industries

Description

Customer Service Representative

Woodinville, WA

PPG has an exciting opportunity available for our Woodinville, WA area market. If you enjoy working with customers, relationship building, and a fast-paced environment, then this may be the opportunity for you

As the Customer Service Representative, you will process orders for independent Dealers, Retail customers, National Accounts, shipping out of distribution centers and plants throughout the US, Canada.

Responsibilities:

• Responsible for the timely and accurate order management of assigned orders daily.
• Successfully communicates with the customer to establish overall customer status.
• Spend a minimum of 80% of available time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns.
• Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing and compliance.
• Collaborate with sales personnel to ensure that customer orders are shipped and PPG service level objectives are met or exceeded.
• Provide clear and concise instructions to all shipping points to ensure customers and requirements are met in a cost-effective manner.
• Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements.
• Ensures accuracy of all sales orders.
• Provides necessary information for the shipment of product.

Qualifications:

• Minimum education High School Graduate or GED required
• 3 (three) years or more of customer service experience required
• Bachelor's degree preferred
• Experience with marketing, accounting and/or computer science is preferred
• Must be a U.S. Citizen or Permanent Resident

#LI-On-Site

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.