Consumer Learning Team Leader - Fairview, United States - Fisher Investments

Description

Are you someone with experience interacting with clients and a background in consumer learning or data analytics? If so, we have a compelling leadership role for you as the Team Leader of the Consumer Learning Team. In this position, you will be responsible for designing and overseeing efforts to gather consumer insights both internally and externally to aid our company partners in enhancing strategy, innovation, and overall service quality.

Exciting Opportunity:

As the Consumer Learning Team Leader, reporting to the VP of Global Communications, you will leverage your expertise in client interaction, consumer learning, and data analytics to assist our partners in achieving their learning objectives. By improving solutions and enhancements, you will contribute to our clients' financial success and our employees' career growth. Additionally, you will lead your team in various projects and support their career advancement.

Consumer Learning leverages various tools to uncover the decision-making processes of individuals, providing us with valuable insights into their behavior. We regularly undertake unique projects at the behest of our business clients and support ongoing learning initiatives such as client satisfaction surveys and employee-facing surveys. You will also play a role in managing our vendor relationships related to consumer learning, including platforms like Qualtrics.

Responsibilities:

• Manage a range of research projects to gain a deeper understanding of our target audiences and facilitate expansion into new markets
• Oversee research projects from start to finish, including designing research plans, creating surveys and interview guides, managing scheduling and recruitment, and presenting findings to partners and leadership
• Utilize your expertise to lead and influence process improvements, identify opportunities, and enhance the use of consumer and market research within our Global Marketing department
• Cultivate strong relationships with partners such as CMOs, Marketing VPs, and external research entities
• Handle research project budgets in collaboration with vendors

Requirements:

• 10+ years of experience engaging with clients or prospective clients, along with a solid background in consumer learning and data analytics
• In-depth knowledge of quantitative survey techniques and statistical analysis
• Extensive experience in project management, workload prioritization, and using tools like Qualtrics and HotJar
• Proficiency in Excel for complex functions and presentation skills in PowerPoint
• Knowledge of Google Analytics and Google Optimization is advantageous

Compensation Package:

• $110,000-$150,000 annual base salary in Washington state. New hires typically start at the lower end based on experience
• Potential for a performance-based bonus

Why Join Fisher Investments:

We are driven by a larger mission: to enhance the investment landscape. Our inclusive culture, personalized learning and development programs, and Great Place to Work Certification set us apart. At Fisher, we invest in our people by offering outstanding benefits such as:

• Full coverage of medical, dental, and vision premiums for you and qualifying dependents
• A 50% match on 401(k) contributions up to the IRS limit
• Generous PTO allowance and paid holidays
• Family support programs including caregiver leave, adoption assistance, and more
• Unique benefits like fertility and family-forming support

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

By applying, you consent to your information being transmitted by beBee to the Employer through their data processor SonicJobs. Please refer to the respective Privacy Policies and Terms of Use for more information.