Lead Subscriptions Manager - Texas

Only for registered members Texas, United States

2 weeks ago

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Job summary

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Subscriptions Manager - REMOTE. In this role, you will have a significant impact on revenue retention within a dynamic Customer Experience organization.

Responsibilities

  • Monitor churn daily and maintain a monthly churn forecast
  • Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
  • Proactively identify at-risk accounts and partner with Success to execute save strategies
  • Own renewal notices, expiring discounts, and annual subscription workflows
  • Manage refund requests, credit disputes, and subscription exceptions/li>Oversight of conversion strategies from monthly to annual plans including pricing recommendations/li>Evaluate the current state of data integrity across systems including Salesforce ChurnZero Stripe/ul>
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