Lead Subscriptions Manager - Texas
2 weeks ago

Job summary
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Subscriptions Manager - REMOTE. In this role, you will have a significant impact on revenue retention within a dynamic Customer Experience organization.Responsibilities
- Monitor churn daily and maintain a monthly churn forecast
- Analyze churn trends and prepare detailed quarterly retention reports identifying patterns and root causes
- Proactively identify at-risk accounts and partner with Success to execute save strategies
- Own renewal notices, expiring discounts, and annual subscription workflows
- Manage refund requests, credit disputes, and subscription exceptions/li>Oversight of conversion strategies from monthly to annual plans including pricing recommendations/li>Evaluate the current state of data integrity across systems including Salesforce ChurnZero Stripe/ul>
Job description
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