Senior Supervisor - Reedy St Cincinnati, Ohio, United States

JOB SUMMARY · The Senior Supervisor will support the General Manager and AGM in the execution of retail store operations while gaining skills and experience required for advancement to store management roles. This position will act as the onsite store manager in the absence of th ...

Job description

JOB SUMMARY

The Senior Supervisor will support the General Manager and AGM in the execution of retail store operations while gaining skills and experience required for advancement to store management roles. This position will act as the onsite store manager in the absence of the General Manager and AGM. In addition to their responsibilities within the store, the Sr Supervisor will work with cross functional partners to develop a broader understanding of the organization.

PRIMARY RESPONSIBILITES

• Partner with GM, AGM, and support partners in recruiting, onboarding, training and development of dispensary staff
• Provide coaching and mentorship to develop staff's professional growth
• Enforce accountability to AWH policies and procedures through coaching and disciplinary measures
• Prioritize and uphold operational compliance per regulatory standards and company policies
• Impact business results by driving KPIs
• Develop effective P&L management skills
• Ensure clear communication to teams by leading daily communication to staff
• Collaborate with cross functional partners to execute company initiatives in store
• Influence process improvements and support implementation of process changes
• Foster positive and productive relationships with cross functional partners
• Execute and maintain physical and digital merchandising standards
• Establish, communicate, and monitor best-in-class customer service standards across all channels
• Drive the continuous improvement of the store and staff
• Monitor and maintain inventory and communicate inventory action items to the GM and AGM

JOB REQUIREMENTS

• Experience in a supervisory or management role in a retail setting, specifically with POS business operations
• Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook and PowerPoint
• Must be at least 21 years of age
• Strong retail math skills required
• Exceptional customer service skills
• Positive attitude, team player, and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must pass any and all required background checks to hold necessary state required credentials
• Must be focused, and detail oriented
• Must be able to communicate clearly and effectively

COMPANY OVERVIEW

Ascend Wellness Holdings, Inc ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO STATEMENT

Ascend Wellness Holdings, Inc ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.