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Personal Banker - Framingham, United States - MutualOne Bank
Description
Position DescriptionTitle:
Personal Banker I
Department:
Retail Banking
Reports to:
Branch Manager
Supervises:
None
Classification:
Non-exempt
Date Prepared:
May 14, 2024
Summary / Objective
The Personal Banker is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products, understanding the customer's unperceived need's, and communicating effectively with team members.
Experience & Education Requirements:
Bachelor's degree or equivalent sales & service experience
Good interpersonal, communication & computer skills
Multilingual speaking preferred
Essential Job Functions:
Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts
Responsible for providing comprehensive electronic banking support to customers
Proactively interviews customers to identify all their perceived and unperceived financial needs
Working accurately and efficiently with strong written and verbal skills to complete transactions within a reasonable period of time
Maintains knowledge of branch policies and procedures
Participates in activities for generating new business such as special events
Successfully completing IRA and CD transactions; handling "teller transactions" as part of working with the customers to satisfy their needs
Deliver clarity to customers through simplicity, guidance, and know-how
Interface with customers via telephone or in person
Must be able to support multiple branch locations as needed
Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses
Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations
Required knowledge, skills & abilities:
Basic understanding of financial products and services and the ability to learn more
Assessing customer needs, providing solid recommendations, and building customer relationships to optimize sales opportunities with new and existing customers
Effective written and verbal communication skills and computer skills
Must possess a professional demeanor including business attire, courtesy, tact and conflict management skills
Ability to apply critical thinking and problem solving skills
Ability to adapt to changing demands and requirements
Successful completion of in-house training programs or other approved training programs
Compliance with BSA regulations as appropriate to the position
Physical Demands and Work Environment:
Ability to use standard equipment such as computers, phones, photocopiers
Requires manual dexterity, the ability to move and lift up to 25 pounds, (i.e. cash drawers, money/coins)
Occasionally access the outside of the Bank building to service the ATM and drive-up area
Occasional local travel to other worksites is required
Sitting or standing for longer periods of time
Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and therefore, required.
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