Customer Service Representative - Chicago - ESP Enterprises Inc.

    ESP Enterprises Inc.
    ESP Enterprises Inc. Chicago

    1 day ago

    Description

    Job Description

    The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face-to-face customer support to all cardholders.

    • Assist patrons regarding run transit fare payment programs.
    • Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements.
    • Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.
    • Processes lost/stolen, damaged/defective cards patron requests.
    • Processes authorized refunds via electronic transfers and banked money.
    • Processes Fare Adjustment Envelopes (FAE) as needed.
    • Assists with web account set-up and web access issues.
    • Initiates outbound courtesy calls as needed.

    Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast-paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office.


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