- Relates to all technical customer support activities within the business, call center, field, and business processing. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
- Responsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
- Partners with Account Representatives to ensure customer satisfaction.
- Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination.
- Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
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Specialist Inventory - Laredo, TX, United States - Genuine Parts Company
Description
Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures.
Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
Due to experience & training, may handle the most complex inquiries.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
