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    Service Coordinator - Springfield, United States - Advantage Home Care

    Advantage Home Care
    Advantage Home Care Springfield, United States

    3 weeks ago

    Advantage Home Care background
    Description

    Job Description

    Job Description

    Pay starting $14-$18/hr.

    We are looking for self-motivated, task oriented candidates able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new concepts and tasks, in a customer service world. Must have computer experience and knowledge.

    About the Job

    Pay: $14-18 per hour

    Schedule:

    • 8 hour shift

    Supplemental pay types:

    • Bonus pay

    Requirements

    • Maintain a cheerful demeanor and work to develop a positive rapport with all clients, staff members, and community resources affiliated with home care services.
    • Deliver exceptional customer service to all clients and field staff and effectively address all requests in a timely manner.
    • Reads and stays abreast of state, federal and business regulations.
    • Provide excellent communication to branch and corporate staff.
    • Contact employee applicants and complete onboarding process in a timely manner.
    • Complete new hire training sessions in the office and coordination of any on the job training needed. This includes annual ongoing in-service training for field staff.
    • Contact new client referrals and held clients timely and often to coordinate the start or continuation of care.
    • Work in conjunction with the service coordinator to ensure branch staffing needs are continually met.
    • Responsible for collecting paper documentation submitted by field staff, reviewing it for accuracy and submitting it to the appropriate departments in a timely manner.
    • Maintain employee and client medical records (electronic and paper files) including making files, filing regularly and keeping files up to date.
    • Order office supplies for branch.
    • Communicate with branch manager regarding problems and complaints.
    • Guarantee all private business information & protected health information is kept confidential.
    • As needed- Participates in special department projects
    • As needed- Attends state held in-service trainings/meetings per management's direction
    • Other duties as assigned by management
    Education and Experience
    • High school graduate/GED
    • Minimum of 2 years office experience preferred

    Benefits

    • Earned Time Off
    • Medical Benefits, Dental, Life Insurance
    • Weekly paychecks
    • Competitive Pay
    • Fun, Lively, and Family work environment
    • Performance Bonuses
    • Room for advancement
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