Recovery Technician Supervisor - Edmonds - Northpoint Recovery Holdings, LLC

Description

Recovery Technician Supervisor

Job Title: Recovery Technician Supervisor

Reports To: Clinical Director

Job Type: Full-time

Compensation: $27-32/hour

Schedule: Tues-Sat (10am-6:30pm OR 11am-7:30pm depending on the day)

Description:

This role plays an important part in the implementation of programming and care plans by providing direct and indirect patient care that complies with Northpoint policies and procedures for unlicensed staff.

Responsibilities:

• Facilitate and support new hire training efforts to ensure they receive the appropriate training and education needed, compliance with policies and procedures, and the safety and wellbeing of patients
• Identify opportunities to train and develop Recovery Tech staff to improve moral, efficiency, safety, patient wellbeing, experience, and outcomes
• Manage schedules, coverage and team needs
• Safely transport patients in Company provided vehicle
• Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff
• Follow reporting and communication guidelines when interacting with staff and patients
• Timely completion and accuracy of paperwork, including daily logs and forms
• Maintain and assist with development of daily schedule and program structure, specifically around transport times, meal times, transition times, and others outside of normal programming hours
• Function as a member of the treatment team and provide patient observation rounds, and consistent monitoring of patient's activities and behaviors during scheduled shift
• Attend and actively promote recreational outings and activities with patients; encourage pro-social and coping skills
• Ensure facility cleanliness and upkeep, and assist with tasks and audits to aid in TJC, State, and Federal compliance initiatives
• Provide on floor assistance due to call outs/changing staff needs and as requested
• Facilitate referrals to other healthcare providers
• Assist patients with their needs and collaborate with onsite clinical and medical staff as necessary
• Facilitate and assist with selected activity and education group sessions; document timely and accurately according to established policies and procedures
• Assist in orientation of new patient admissions
• Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
• Participate in the inventory process and monitor delegated vendor supplies
• Be a role model for patients and create a positive culture with staff by emulating professional attitude, language, and communication
• Assist with treatment planning and discharge planning
• Document information regarding client care and behavior as required in established policies and procedures
• Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
• Assist counseling and administrative staff in responding to emergency situations
• Maintain confidentiality in accordance with established policies and procedures and standards of care
• Adhere to all Company policies and procedures
• Perform other job-related duties as assigned

Requirements:

• Must be at least twenty-one (21) years of age
• Must have a minimum of two (2) years of management experience
• Must have at least two (2) years of relevant work experience
• Enthusiasm, passion for working with people, and an internal drive to improve the lives of individuals in our care
• Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
• Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
• Demonstrated ability to hold strong personal boundaries and ability to build rapport with patients
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize competing priorities and work time to balance demands
• Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

Preferred Knowledge and Skills:

• De-escalation techniques
• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Ability to interact and communicate with individuals at all levels of organization
• Strong interpersonal skills to handle sensitive situations and confidential information
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with PC and Microsoft Office Suite

Supervisory Responsibilities:

• Direct Supervisor for all recovery technician's
• Bi-Weekly completion of accurate time card submissions
• Maintain schedule and appropriate staffing levels for safe patient care
• Creates and conducts performance reviews
• Manages all related performance concerns
• Troubleshooting day to day needs and escalating timely and appropriately

Conditions of Employment:

• Completion of a tuberculin screening during first week of employment
• Completion of a pre-employment drug screening, post-accident and upon reasonable suspicion of use
• Completion of orientation and required paperwork prior to reporting to work
• Demonstrated computer literacy
• Completion of CPR/First Aid Training within first 90 days of employment
• Attendance at all mandatory staff development and training
• Completion of background and professional reference checks
• Completion of a Motor Vehicle Record check

Disclaimer:

This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer and is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.