Buffet Server - Williamsburg, United States - Turtle Creek Casino & Hotel / Leelanau Sands Casinos

Description

Job Description

EDUCATION / EXPERIENCE

Must be 18 years of age or older. Experience in hospitality industry preferred.

Customer service skills and experience is a plus

SUMMARY

It is the Buffet Server's responsibility to create an enjoyable dining experience that far exceeds the guest's expectations. The Buffet Servers goal is to provide the guest with positive, prompt, professional, friendly service to generate repeat business. Buffet Servers are expected to give the highest quality service possible. Position requires working in a fast-paced exciting environment.

ESSENTIAL JOB FUNCTIONS

• Welcome and greet guests with a positive, professional attitude within one minute of their arrival to table
• Introduce yourself
• Service guests by taking drink orders, delivering beverage items to guest's tables and pre-bussing tables in a timely fashion
• Use suggestive selling; always serve bar beverages responsibly, and within legal guidelines
• Keep guests' dining tables well maintained at all times; check back, refills, pre-bus etc.
• Perform all side work duties, which may include opening, on-going, and closing duties
• Complete all duties in a timely, expeditious and professional manner
• Communicate with supervisor and team members regarding shift activities, problems, and product concerns
• Remain updated on current casino and department promotions
• Maintain sanitation, safety, security, and personnel policy standards at all times
• Follow security and surveillance protocol when necessary
• Willingness to cross-train and provide support in related areas of operations
• Perform additional duties as assigned by supervisor or manager

OTHER NECESSARY SKILLS AND ABILITIES

• Must have excellent guest service and verbal communication skills
• Must be a team player with a positive attitude
• Must be highly motivated, organized and able to multiple task
• Must be able to follow instructions and procedures.
• Must be able to respond in a positive manner to supervisory directions and guidance. Also be able to accept constructive criticisms in order to grow and learn new, updated information
• Must be a team player. Participate in crossed training for other positions in front/ back of the house as directed by supervisor or management. Required to attend on-going training sessions and staff meetings

SUPERVISORY RESPONSIBILITIES

NA

EQUIPMENT TO BE USED

Kitchen equipment, trays, bus carts etc.

TYPICAL PHYSICAL DEMANDS

• May be required to lift up to 40 lbs.
• Must be able to stand or walk for entire shift
• Must be able to reach, bend, stretch, kneel, crawl, lift and carry
• Must have exceptional grooming habits and manners

TYPICAL MENTAL DEMANDS

• Must be able to effectively handle stressful and compromising situations while remaining focused and professional and at times must be able to make decisions on your own
• Must be able to work in a fast paced, stressful atmosphere, having the ability to deal with difficult situations/ people without losing perspective
• Must be able to work productively under strict time restraints with variable deadlines

WORKING CONDITIONS

• Must be able and willing to work in a crowded, loud, smoking environment
• Must be able to handle being under constant surveillance
• May be required to work in a confined space
• Must practice all safety policies, procedures and standards as set by OSHA and Health Dept.
• Must be in work station @ scheduled time and in proper uniform
• Must be able to work evenings, weekends, holiday's etc.

COMMENTS

• Native American and Tribal Preference will apply
• Must be able to pass a background investigation and a drug urinalysis as a condition of employment
• Must be able to work flexible hours and to take on additional responsibilities when asked
• Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.