Guest Service Agent - Gardiner, United States - Wildflower Farms

Wildflower Farms Gardiner, United States

3 weeks ago

Description

Job Description

Job DescriptionCompany Description

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property's 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers' spirit. Reconnect with yourself and nature at Wildflower Farms.

Job Description

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

The pay rate for this position is $20/hour. This is the pay rate Wildflower Farms reasonably expects to pay.

Qualifications

1 year in a similar role
Strong interpersonal and communication skills
Ability to handle multiple tasks efficiently
Familiarity with hotel management systems and basic computer skill

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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