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    Techno Functional Consultant - Redmond, United States - Wipro

    Wipro
    Wipro Redmond, United States

    2 weeks ago

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    Description

    About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

    We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

    A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

    We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

    • A PROUD HISTORY OF OVER 75 YEARS
    • FY22 REVENUE 10.4 BN USD
    • WE'RE PRESENT IN 66 COUNTRIES
    • OVER 1,400 ACTIVE GLOBAL CLIENTS
    Customer Experience Program Manager

    Location: Redmond WA

    Fulltime/ Direct Hire

    As a Customer Experience Program Manager, you will drive process improvements supporting technology programs to build the next generation of core services for our organization and serve as a key stakeholder for driving business operations and network operations strategy across key IPA functions. In this role you will be the liaison for the Network and Business/Finance operations business stakeholders and our internal engineering teams. You will understand the customer processes and document them illustrate the flow of crucial information and critical handoffs in a complex system landscape with multiple in-house and external solutions. You will measure current process maturity and create improvement plans. You will work with customers to understand customer goals, unmet needs, and customer pain points; and turn them into high quality To Be processes and requirements, driving the project to successful delivery in a highly collaborative fashion. You will enable quality and scalable process and technology solutions with the right level of flexibility for Business/Finance Operations and Network teams, while simultaneously ensuring successful development, implementation and adoption of developed processes and technologies with customer focus and innovative team culture being at the forefront.

    Core Responsibilities:
    • Work closely with Business architecture, Capability PMs, Business partners Engineering teams to plan and execute on Big bets program roadmap.
    • Engage with business and engineering stakeholders to build business process maps to illustrate the flow of crucial information and critical handoffs in a complex system landscape with multiple in-house and external solutions.
    • Collaborate with business and engineering teams to create To Be process flows and drive change management aligned with business and technical initiatives.
    • Maintain documentation with process standards and review them periodically to ensure process adherence, updating them as business conditions change and processes evolved.
    • Leverage best practices for generating the information and process workflows using BPMN templates
    • Work closely with engineers, partners, and stakeholders to gather and prioritize requirements and ensure alignment on business scenarios.
    • Managing schedules, risks, and issues and communicating them effectively to the team, management, and partners.
    • Listen and learn directly from customers and through customer data to ensure we're making correct decisions each step of the way.
    • Removing process ambiguity and driving to clear solutions that are delivered with high quality
    • Partner and coach process champions across teams to establish, grow and standardize process excellence practice. Create process capability roadmaps to support org's process maturity journey and drive alignment with technology roadmaps.
    • Create process capability roadmaps to support org's process maturity journey and drive alignment with technology roadmaps.
    • Driving process accessibility through centralization and process education. In addition to the requirements set forth in the Agreement, the following additional specifications will apply: Supplier will not subcontract the Services, in whole or in part, without preapproval and required SOW Amendment from client.
    Preferred Qualifications:
    • Strong business acumen and data analysis skills
    • Experience or knowledge of Facilities Management, Network Acquisition, Sourcing and Delivery
    • Experience of knowledge in Business Operations & understanding of Financial Capex and Opex processes
    • Detailed oriented & thorough
    • Experience as Process & Solutions Architect and experience in running technology programs
    • Planning and time management skills, the ability to simultaneously manage multiple projects with aggressive timelines and be able to prioritize work accordingly
    • Proficiency using Microsoft Office Suite, OneNote, SharePoint
    • Ability to navigate in an ambiguous environment
    • Strong problem-solving skills
    • Proven success working in a complex environment and across a diverse set of business, engineering and operational stakeholders
    • Agile in focus and communications - shifting from strategic to tactical depending on the needs of the day and the audience.
    • Embraces continuous improvement and new ways of doing things
    • Knowledge of EPPM is a plus.
    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group

    #LI-SS25

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