Supervisor Expanse Trainer - Nashville - Work from Home

    Work from Home
    Work from Home Nashville

    1 day ago

    OPS
    Description

    This is our story

    Born from our Care Transformation and Innovation team, DT&I was created to expand HCA Healthcare's digital and AI strategy. We're building intelligent systems, enhancing workflows, and driving innovation across a nationwide network. If you're ready to build technology that saves lives and improves care, your future starts here.

    What you will accomplish in this role

    The Expanse Training Supervisor is responsible for oversight of training delivery and supervision of the training team on-site during the implementation. Due to the focus on Corporate team education and training, this leader requires an in-depth understanding of Expanse functionality; its capabilities, limitations, and impact on clinical practice. In addition, this position also requires a detailed understanding of clinician & provider workflow, and the coordination that takes place throughout a facility in order to support various workflows. This individual requires an understanding of adult learning strategies and awareness of strategic training delivery models.

    Training Delivery

    The Expanse Training Supervisor is responsible for direct oversight of training delivery and preparation during the Expanse implementation. They will collaborate with the Training Manager and Director of Education to ensure the trainers are delivering high quality training, ensuring delivery of end user demos, as well as providing oversight and delivery of Director and Manager training and Open House Events. This team member is expected to coordinate daily trainer assignments with the staffing office and pivot real time to adjust to staffing and work needs. They serve as an escalation point for the facility and other members of the Implementation team regarding trainer staff, contractors, and training. The resource oversees the trainers while they are on-site delivering training, supporting at the elbow, delivering web based or connected classroom training, and completing work assignments remotely.

    People Management

    This leader requires strong people management skills as they are responsible for leadership and oversight of a team of 15-20 Expanse Trainers. The leader is expected to support initial, remedial and ongoing education needs of direct reports, ensure competency training and completion, and support education delivery. They will provide leadership and direction for their direct reports and ensure consistent, high quality training delivery on-site.

    Decision Making and Escalation

    This leader is expected to make independent decisions around daily work assignments on site. They will be called upon to collaborate and communicate with facility and corporate leaders. They are expected to manage issues and situations on-site proactively and escalate for additional support or guidance as needed.

    Major Responsibilities:

    • Create facility training assignments for Provider and staff training, facility demo rounds, go live support, and other on-site activities
    • Oversee staff delivery of training, both live and web-based, ensuring the highest quality of training
    • Oversee training delivery and preparation on-site to ensure high quality training and support
    • Evaluate effectiveness of training strategies and methodology, providing feedback to trainers and Education Director
    • Hold routine 1:1 meetings with staff members
    • Provide mentoring, coaching, and real time feedback on site to members of the training team
    • Support trainer competency completion
    • Set priorities for team tasks and activities
    • Educates trainers on updates to training scripts and resources
    • Evaluate the effectiveness of training strategies and materials, collaborate with Education leadership, and implement changes

    Qualification you will need:

    • Associate's Degree required, but Bachelor's Degree preferred
    • 3+ years of experience in EMR or other Go-Live support
    • 3+ years of training and education experience
    • Ability to travel, work remotely in a home office environment, or in a facility
    • This role requires 76%+ travel

    At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Supervisor Expanse Trainer today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us

    We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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