Jobs
>
Portland

    Client Access Specialist I - Portland, United States - Mac's List

    Show more Collapse job
    Default job background
    Part time
    Description
    Thank you for your interest in career opportunities at Central City Concern

    Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change.

    Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance.

    By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.


    Now Hiring:
    Join Central City Concern's Client Access Team as a Client Access Specialist I (Part-Time)


    Compensation:
    $ $26.12/hour


    Location:
    Blackburn Primary Care Center E. Burnside Street, Portland, OR 97216

    Schedule: 10:00am - 3:00pm (Monday - Friday; 25 hours/week)

    MINIMUM QUALIFICATIONS (REQUIRED)


    • Note: To be granted formal consideration for the Client Access Specialist I position, please ensure you meet the following requirements
    • Required: High school diploma or GED equivalent.
    • Required: At least one (1) year of experience in a medical office setting or administrative support role OR At least two (2) years of experience in a high-volume public contact position that utilized customer service.

    SUMMARY:
    Central City Concern offers integrated housing, health care, and employment services with the long-term goal of eliminating homelessness.

    Our Client Access team supports the following locations Blackburn, Evergreen Crossing, Imani, Old Town Clinic, Old Town Recovery Center, and River Haven.

    This role can float between locations to help maintain staffing levels.

    This position will work as a member of a multi-disciplinary team to deliver comprehensive, person-centered, integrated services.

    The Client Access Specialist I is considered a critical link between the patient and the care delivered by the clinical and service staff of our integrated services clinic.

    The Client Access Specialist I must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in patient, visitor and staff interactions.

    They are responsible for welcoming and greeting all patients and visitors into the clinic and providing complete and meaningful information.

    They will be responsible for complex scheduling and checking patients/clients in for a wide range of providers and services.

    They are responsible for obtaining and updating detailed patient demographic information, verifying insurance coverage, updating fee agreements and collecting payments.


    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Deliver comprehensive, client centered, and trauma informed integrated services.
    • Identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
    • Proactively identify opportunities for improvement within workflows and logistics. Participate in review of Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
    • Build understanding of and appreciation for diversity among clients and support their connection to culturally responsive and culturally specific services as requested.
    • Greet all patients/clients and visitors in person and over the phone in a welcoming and inclusive manner.
    • Enter initial demographics for new clients seeking services at and schedule an appointment with Registration Specialist.
    • Review patient alerts (at scheduling and check-in) and takes needed action to resolve.
    • Schedule appointments for established patients/clients for multiple providers and services.
    • Arrange interpretation services for appointments.
    • Check patients/clients in for scheduled appointments and groups or walk-ins.
    • Work with patients in a trauma informed way to gather patient profile updates.
    • Thoroughly reviews patient profile and other paperwork to ensure the completeness and quality of data.
    • Scan and/or distribute paperwork timely and appropriately as per protocol.
    • Update registration data in Centricity as per policy and training.
    • Verify insurance coverage and copies new insurance cards, directing patients to work with OHP assistors when needed.
    • Collect and record payments and co-pays.
    • Make confirmation calls for scheduled appointments.
    • Clear the schedule of no showed appointments each day.
    • Make outreach calls for appointments no showed and documents in patient/client chart as per protocol.
    • Make calls to arrange medical transportation for patients/clients.
    • Distribute bus tickets to patients and records transaction.
    • Facilitate patient flow and manages the waiting areas to provide comfort & safety in a welcoming and inclusion environment.
    • Participate in crisis response protocols.
    • Manage patient/client mail.
    • Issue and collects patient/client surveys.
    • Keep public literature/brochures/handouts/suggestion boxes supplied.
    • Keep office supplies, appointment cards and forms adequately stocked by anticipating needs and informing purchasing agent.
    • Provide backup for contact center representative.
    • Provide information inquiries and outside resource materials in a polite and courteous manner.
    • Participate in compliance, quality assurance and quality improvement activities as directed.
    • Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
    • Attend all mandatory CCC trainings in a timely manner.
    • Perform other duties as assigned.

    SKILLS AND ABILITIES:

    • Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
    • Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
    • Excellent communication skills, both verbally and written.
    • Excellent customer service skills a must.
    • Familiarity with electronic medical records and medical scheduling systems.
    • Ability to follow complex scheduling guidelines.
    • Ability to navigate electronic systems applicable to job functions.
    • Experience with general office machines
    • Extremely detailed oriented.
    • Organized with an ability to multi-task .
    • Ability to problem solve independently and with a team.
    • De-escalation skills.
    • Proficient in Microsoft Office products.
    • Excellent data entry skills.
    • Knowledge of insurances and verifications.
    • Must have a high tolerance for ambiguity and change.
    • Working knowledge of Central City preferred.
    • Basic knowledge of medical terminology preferred.
    • Bi-Lingual preferred.
    • Experience in both medical and behavioral clinic setting preferred.
    BENEFITS at CCC

    Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.


    • Generous paid time off plan beginning at 4 weeks (accrued) per year at the time of hire. Accrual increases with longevity.
    • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year
    • 11 paid Holidays + 2 Personal Holidays to be used at the employee's discretion.
    • Comprehensive Medical, Vision, and Dental insurance coverage.
    • Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance
    Salary Hour

    Listing Type

    Jobs

    Categories

    Clerical/Administrative | Nonprofit

    Position Type

    Part Time

    Employer Type

    Direct Employer

    Salary Min

    23.19

    Salary Max

    26.12

    Salary Type

    /hr.

    We have other current jobs related to this field that you can find below


  • Transition Projects Portland, United States

    Job Details Job Location Laurelwood - Portland, OR Position Type Full Time Salary Range $ $23.97 Hourly Job Shift Monday - Friday 9AM - 5PM Job Category Wellness Services POSITION DESCRIPTIONPosition: Wellness Access Specialist ILocation : Laurelwood Shelter (6130 SE Foster Rd)Su ...


  • Central City Concern Portland, United States Part time

    Thank you for your interest in career opportunities at Central City Concern · Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, h ...


  • Central City Concern Portland, United States Part time

    Central City Concern offers integrated housing, health care, and employment services with the long-term goal of eliminating homelessness. Our Client Access team supports the following locations Blackburn, Evergreen Crossing, Imani, Old Town Clinic, O Specialist, Part Time, Client ...


  • Mac's List Portland, United States

    · Thank you for your interest in career opportunities at Central City Concern · Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, ...


  • Central City Concern Portland, United States

    Thank you for your interest in career opportunities at Central City Concern · Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, h ...


  • Metropolitan Pediatrics Beaverton, United States

    Job DetailsLevelExperiencedJob LocationBeaverton Clinic - Beaverton, ORPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$ $21.39 HourlyJob ShiftDayJob CategoryHealth CareJob InformationWant to giggle while you work? We love to work with kids and their families, providi ...


  • Central City Concern Portland, United States Full time

    Job Details · Description · Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate ...


  • Randstad Digital Americas Portland, United States

    *Corp to Corp and 1099 arrangements are not permissible for this role* · *While this is a work remote role, candidates MUST reside within 1 hour of Portland, OR* · *Previous ServiceNow experience is a must · Description Role: · We are looking for a Tier 1 Software Support Special ...


  • Apex Systems Portland, United States Contract

    Job#: · Job Description: · Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. · Position: Cus ...


  • Clackamas County Oregon City, United States

    JOB DETAILS AND QUALIFICATIONS · The Clackamas County Health, Housing and Human Services Department – Health Centers Division is looking for a detail-oriented Health Records Specialist to perform complex duties associated with the health records system. · The Health Records Spe ...


  • Enterprise Medical Recruiting Portland, United States Full time

    We are scheduling interviews for an Adult Physician Assistant to join a well-established physician-owned group in Portland, Oregon. Full or part-time positions are available with a flexible schedule. · Practice Highlights · The group comprises Internal Medicine Providers, mental ...

  • Knife River Corporation

    it specialist

    6 days ago


    Knife River Corporation Portland, United States Full time

    Job Summary: · Knife River is a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training and time to do their jobs productively and go home safely each day. Our goal is to build strong teams that, in turn, build s ...


  • KPG Healthcare Allied Portland, United States

    KPG Healthcare Allied is seeking an experienced Physical Therapist for an exciting Travel Allied job in Portland, OR. Shift: 5x8 hr days Start Date: ASAP Duration: 13 weeks Pay: $2782 / Week KPG Healthcare is currently seeking Physical Therapists to fill Travel and Local Contrac ...

  • Bluepipes

    Travel CT Tech

    3 weeks ago


    Bluepipes Portland, United States Freelance

    KPG Healthcare Allied is seeking an experienced CT Tech for an exciting Travel Allied job in Portland, OR. Shift: 5x8 hr days Start Date: ASAP Duration: 13 weeks Pay: $2584 / Week KPG Healthcare is currently seeking Computed Tomography Techs to fill Travel and Local Contract opp ...


  • Insight Global Portland, United States

    Requirements: · Series 7 license that is NOT expiring within the next 90 days · Great customer service and communication skills, building rapport with customers · Understanding of based knowledge of financial planning concepts · Ability to work in a high inbound call role · D ...

  • LocumJobsOnline

    Locum Physician

    3 weeks ago


    LocumJobsOnline Portland, United States Full time

    LocumJobsOnline is working with Weatherby Healthcare to find a qualified Hospitalist MD in Seaside, Oregon, 97138 · About The Position · Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future ...


  • DoveLewis Veterinary Emergency and Specialty Hospital Portland, OR, United States

    DoveLewis Veterinary Emergency and Specialty Hospital is looking for another Veterinary Cardiologist to expand our team. · This is your chance to join an AAHA-accredited, VECCS Level 1 emergency and specialty hospital with a brand-new, state-of-the-art specialty building opening ...


  • Central City Concern Portland, United States Full time

    Job Details · Description · Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate ...

  • State of Oregon

    Business Support

    4 weeks ago


    State of Oregon Portland, United States

    Job Description: · We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their fu ...


  • LocumJobsOnline Portland, United States Full time

    LocumJobsOnline is working with Weatherby Healthcare to find a qualified General Surgery PA in Springfield, Oregon, 97477 · Pay Information · $80 to $110 per hour · About The Position · Interested? Give Weatherby a call today and speak with one of our specialty-specific consultan ...