DSHS ESA Public Benefits Specialist 1-3 - Tacoma
3 days ago
Job description
DSHS ESA - Public Benefits Specialist 1-3
The Economic Services Administration's (ESA) Community Service Division (CSD) has an exciting entry-level position as a Public Benefits Specialist, with training provided.
Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,428 (Range 43, Step G).
Salary Progression In Training Steps
Public Benefits Specialist 1 :
$4,428.00 Step G – $5,011.00 Step L (6 months)
Public Benefits Specialist 2 :
$4,428.00 Step D – $5,398.00 Step L (6 months)
Public Benefits Specialist 3 :
$4,882.00 Step E – $5,812.00 Step L
We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference.
As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone.
Some Of What You Will Do
Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
How you'll growA career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way.
We're looking for applicants who have the education and/or experience as listed below:
Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education can substitute year-for-year for experience).
One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
We would like to hire someone who:
Thrives in a standardized work setting.
Is able to learn and utilize various computer programs.
Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
Can work with complex technical regulations and procedures and analyze complex situations.Refrains from personal bias when determining eligibility.
Prioritizes and performs multiple tasks in a busy office with numerous interruptions.
Interested? Apply today
Questions?
Please reach out to DSHS Recruiter, Georgina Pringle, at and reference job number #01490.
The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.
It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS.
We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Supplemental InformationPrior to a new hire, a background check including criminal record history may be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.
E-Verify is a registered trademark of the U.S. Department of Homeland Security
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