No more applications are being accepted for this job
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize, and automate.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
- Take part in the development and delivery of training materials and training programs in alignment with organizational expectations and strategy
- Provide active engagement in the onboarding and training of all new Field Service Technicians in alignment with the new hire process
- Mentor new Field Service Technicians, teaching and modeling proper process execution, customer centric, and values-based behaviors
- Act as a key member of the training team with the consistent delivery of training content in areas such as new hire training, product knowledge, and repair training
- Be an active part of establishing and implementing standards to operate a best-in-class training environment enabling a greater customer experience and increased employee engagement
- Execute quality audit processes validating training retention and appropriate service delivery
- Identify opportunities for improvement and assist in the development of updated procedures
- Function as a key partner in tracking elements of new employee training - training required for cross-training and product launches
- Partner with Regional Leaders to share insights and aid in strengthening in overall execution of work conducted by the Field Service team
- Bachelor's degree or 6+ years of relevant experience required
- 1+ year of experience in development, facilitation, and/or execution of training materials preferred
- Experience working in a service operations environment preferred
- Ability to travel 60%
Field Service Technical Trainer - Tempe, United States - Stryker
Description
Work Flexibility: Remote
Who we want:
As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. You will be responsible for time in the field validating and coaching proper Field Service process execution.
In this role you will support Stryker's West region and will frequently travel to Kalamazoo, MI - in addition to travel throughout the West region.
Additional responsibilities:
Travel Percentage: 60%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.