- Build rapport and engage constituents utilizing clinical techniques to determine appropriate interventions and resources.
- Handle high emotions, trauma, and grief of constituents with calmness and empathy to assess their current situation and take the next appropriate step(s).
- Help constituents better understand Alzheimer's disease, the progression, and the needs of people living with the disease.
- Provide accurate and efficient documentation for interactions including the presenting issue and goal, interventions, and action plans.
- Link callers to education, support, local community resources, and emergency/crisis services if needed.
- Follow established Association Helpline/Care Consultation policies, procedures, business rules, and clinical protocols.
- Uphold the Alzheimer's Association policy on client confidentiality
- Achieves grant deliverables as assigned
- Bachelors degree is required. Experience in the field of aging, and/or dementia and social services is preferred. Masters degree in social work or related field, State Social Work licensure, and/or Certified Dementia Practitioner certification is preferred
- Proficient clinical/counseling skills in listening, assessment, empathy, collaboration, goal setting, and action planning.
- Ability to handle interactions with constituents involving heightened emotions including crisis, abuse, suicide/homicide risk.
- Attention to detail and effective time management and multi-tasking skills
- Familiarity with healthcare systems, mental health, aging and disability services, and Alzheimer's disease/dementia resources.
- Experience with solution-focused brief therapy.
- Proficiency in Microsoft Office and Google Apps, including video conferencing
Care Consultant - Waltham, United States - Alzheimer's Association
Description
Position Summary:
Provide guidance and support to individuals impacted by Alzheimer's disease and other dementia and respond to disease related questions / situations by providing guidance, problem-solving, decision-making support, crisis assistance, and connections to local services. Conduct clinical assessments and action plans that identify needs and offer interventions based on those needs, including assistance with future planning, and in-depth education about the disease and caregiving.
Responsibilities
Essential functions and responsibilities include, but are not limited to:
Qualifications
Knowledge, Skills and Abilities
Title: Care Consultant
Position Location: Waltham, MA OR Newton, MA (also open to candidates in the Rhode Island area)
Full time
Position Grade: 305
Reports To: Senior Clinical Manager
Who We Are :
The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia- by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.
At the Alzheimer's Association, our employees are at the core of all we do. Our network of more than 1,900 employees across the United States makes a difference each and every day for those impacted by Alzheimer's and those at risk for the disease.
We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer's, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.
At the Alzheimer's Association, we believe that diverse perspectives are critical to achieving health equity - meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer's and dementia.