-
Guest Services Agent
3 weeks ago
VIRGINIA BEACH HOTEL ASSOCIATION Virginia Beach, United States/ · / · Guest Services Agent · Looking to add a Guest Service Agent to our team To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive ex ...
-
Senior Guest Service Agent
3 weeks ago
Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Virginia Beach, United StatesOverview: · The Senior Guest Service Agent meets guest expectations professionally and efficiently by performing all duties of a GSA and by providing leadership and guidance to the Guest Service Agents at the Front Desk. Duties may include answering inquiries about the Property ...
-
Guest Service Agent II
5 hours ago
Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Virginia Beach, United StatesJob Advertisements: · Come be a part of our newest signature addition to the Cavalier Resort. Introducing The Embassy Suites Resort Virginia Beach Oceanfront The Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offer ...
-
At Your Service Agent
2 weeks ago
Crescent Hotels & Resorts Virginia Beach, United StatesJoin us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality At Crescent Hotels & Agent, Service, Hospitality, R ...
-
Customer Service Agent
3 weeks ago
Virginia Jobs Virginia Beach, United StatesDepartment: Regional Campuses -Freedom Aquatic and Fitness Center · Classification: GMU Worker · Job Category:Part-Time / Hourly Wage · Job Type:Part-Time · Work Schedule:Mondays, Tuesdays, Wednesdays and Thursdays, 10am-4pm (plus rotating Saturdays or Sundays when needed) · Loca ...
-
Guest Service Agent @ North VBO
3 weeks ago
Hampton Inn Virginia Beach, United StatesOrganizational Structure: · Department: Front Office · Reports To: Front Office Manager · Supervision: None · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our gue ...
-
Customer Service Agent
2 weeks ago
Virginia Jobs Virginia Beach, United StatesDepartment: Regional Campuses -Freedom Aquatic and Fitness Center · Classification: GMU Worker · Job Category:Part-Time / Hourly Wage · Job Type:Part-Time · Work Schedule:Mondays, Tuesdays, Wednesdays and Thursdays, 10am-4pm (plus rotating Saturdays or Sundays when needed) · ...
-
Guest Service Agent
3 weeks ago
Wyndham Hotels & Resorts Virginia Beach, United States** Guest Service Agent** · Location: Virginia Beach, VA, US · Property Name: La Quinta by Wyndham Virginia Beach Req Id: 13673 · La Quinta by Wyndham is now seeking a Guest Service Agent to join our team at the La Quinta by Wyndham Virginia Beach location in Virginia Beach , V ...
-
Licensed Service Agent
2 weeks ago
Choice Insurance Agency Virginia Beach, United StatesJob Description · Job DescriptionChoice Financial Group is one of the fastest growing companies in our industry as identified by Inc 5000. We are seeking a Licensed Insurance Agent to support our Virginia location who will be responsible for working directly with clients, assisti ...
-
Ramp Service Agent
2 weeks ago
Signature Flight Support Corporation Virginia Beach, United StatesJob Description · Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid ...
-
At Your Service Agent
1 day ago
Delta Hotels by Marriott Virginia Beach Bayfront Suites Virginia Beach, United States**_Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality_** · - At Crescent Hotels & Resorts, we are a te ...
-
Bdc Customer Service Agent
3 weeks ago
Group 1 Automotive, Inc. Newport Beach, United StatesOverview: · * · World Toyota* is a leader in retail sales and service in Atlanta, Georgia. To keep up with our expanding customer base are looking for the best and brightest **BDC Customer Service Agents** to join our service team. · Our philosophy at work is this: provide a welc ...
-
WaterPark Guest Services Agent
2 weeks ago
Massanutten Virginia Beach, United StatesMassanutten Resort · Job Summary · WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide ...
-
Guest Service Agent I
2 weeks ago
Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Virginia Beach, United StatesOverview: · Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries and opportunities in a seamless, efficient, courteous, and professional manner to achieve maximum cu ...
-
Pierre Granger - State Farm Agent Virginia Beach, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Company parties · Competitive salary · Opportunity for advancement · Paid time off · Profit sharing · Training & development · ROLE DESCRIPTION: · As a Financial Services Assistant State Farm ...
-
Sheraton Virginia Beach Oceanfront Virginia Beach, VA, United StatesOrganizational Structure: · Position: Guest Service Agent · Department: Front Office · Reports To: Front Office Manager · Supervision: None · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone who values teamwork, takes ownership of your role, and is pas ...
-
Remote Bilingual Customer Service Agent
3 weeks ago
Disabled Veteran Solutions Virginia Beach, United Statesper hour | Virginia Beach, VA, USA | Hourly | Full Time · Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. · At DVS, we pride ourselves in o ...
-
Hospitality Services Agent
3 weeks ago
Irvine Company Newport Beach, United States Part timePosition Summary: · Our Hospitality Services Agents (aka Call Center Agent) are responsible for being the "go to" for employees and our resort guests. Create warm and hospitable interactions via phone. Assist guests by listening to their requests/needs and ensure they are fulfill ...
-
Sheraton Virginia Beach Oceanfront Virginia Beach, United StatesJob Description · Organizational Structure: · Position: Guest Service Agent · Department: Front Office · Reports To: Front Office Manager · Supervision: None · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone who values teamwork, takes ownership of you ...
-
Guest Service Agent @ Sheraton Virginia Beach
2 weeks ago
Sheraton Virginia Beach Oceanfront Virginia Beach, United StatesOrganizational Structure: · Position: Guest Service Agent · Department: Front Office · Reports To: Front Office Manager · Supervision: None · Pay Structure: Paid Bi-weekly · Who are we looking for? · Are you someone who values teamwork, takes ownership of your role, and is ...
Guest Service Agent II - Virginia Beach, United States - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
Description
Job Advertisements:
Come be a part of our newest signature addition to the Cavalier Resort. Introducing The Embassy Suites Resort Virginia Beach Oceanfront The Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center, guests campus wide will enjoy two enticing new eateries including the Taco & Tequila Shack that will join the Cavalier Resorts list of existing top-ranked restaurants.
Overview:Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction.
Responsibilities:Handle guest registration process in an efficient and friendly manner to include check-ins/check-outs in accordance with Gold Key|PHR standards/hotel credit/cash handling policies. Follow PCI compliance procedures when communicating with guests during registration.
Make and Inventory guest room keys according to policy and request re-keying as necessary.
Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.
Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls.
Update pass down and communication logs to verify requests received are completed and satisfied.
Successfully complete other assigned duties.
Navigate the property management system and reservation platforms quicky and efficiently (to include Expedia, )
Present opportunities to upgrade room nights.
Be knowledgeable of the property or complex to answer basic guest questions to include room types, property amenities, outlet themes, menus and hours and answers to commonly asked questions.
Verify ID and confirmation number and credit card to ensure accuracy of name, type of payment, rate, market segment.
Qualifications:Type Qualification Experience High School Diploma or equivilent required. Experience 6 months experience as a front desk clerk or 1 year experience in a customer service setting preferred. Skill Ability to communicate in English. Second language desirable. Skill Ability to handle cash and credit transactions. Skill Ability to provide exceptional guest service. Interacts well with people face to face as well as over the phone. Skill Ability to multi task Skill Type a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency.