Remedy Developer - Washington, United States - ALTA IT Services

Description

Remedy Developer
Remote - Eastern, Central and Mountain time zones.
US Citizenship required per government contract
Must be able to obtain a Public Trust clearance Description:

• The Remedy Developer position is a senior-level, critical system support role for managing an ITSM Service Management platform that includes Service request, Incident, Problem, Change, and Service Level Management applications.
• This position is in a 24 x 7x 365 environment working various day and/or evening shifts and provides onsite business support by managing user administration, break/fix mitigation, software patching/upgrades and enhancements to existing workflow as needed to meet critical business objectives.
• Extensive understanding of BMC DevStudio, UDM/DDM and AR Migrator is required. SQL/PLSQL, JavaScript, shell scripting, Unix experience is a preferred. Knowledge of the Atrium CMDB architecture, reconciliation and job scheduling is a plus.
• Experience with Remedy Single Sign-On (RSSO) and LDAP is required to assist with transition to CAIA and/or SAML authentication technologies.
• Use of established Incident and Change Management Processes and Procedures must be adhered to when classifying, prioritizing, and escalating incidents or changes.
• Process Remedy ITSM Service Requests.
• Provide incident resolution assistance.
• Support Remedy ITSM upgrade.
• Provide back-up support when primary Remedy SME is unavailable

Quals/Responsibilities:

• At least, 6 years of prior BMC AR Server, BMC Remedy ITSM Suite, BMC Atrium CMDB.
• ServiceNow experience a plus.

Proficient with MS Office:
Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.

• Must be a U.S. Citizen.