Clinical Concierge - McKinney

Only for registered members McKinney, United States

5 days ago

Full time

+ Guide consumers and their secondary guests through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.

The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge.

This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; customer service attitude

Collects identification documentation conducts registration using EPIC workflow Measures documents vitals communicates resulting data to consumer provider temperature pulse oxygen saturation respiration blood pressure height weight pain level Documents chief complaint allergies health history current medications accurately in EPIC for review by provider Performs documents laboratory testing collections per provider orders standard operating procedures venipuncture prior venipuncture competency check-off Administers documents oral intramuscular medication appropriate medication verification workflow Assists procedure maintaining sterile field laceration repair I&D ortho-goods assists ortho-glass application Behave professional empathetic manner build trust comfort understanding relationships consumers secondary guest(s) patient experience standards Welcomes consumer secondary guest(s) center eye contact smile greeting personal introduction Inquires purpose nature visit Recognizes notifies immediately emergent patients performs BLS oxygen administration assists emergency care Schedules primary referrals consumers Maintains office medical supplies medications par levels assigned Performs quality checks facility established policies procedures Other duties assigned

Job description

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