Restaurant Manager - Glen Ellyn, United States - Dunkin'

Dunkin' Glen Ellyn, United States

2 weeks ago

Description

We are looking for a Restaurant Manager to help manage our Dunkin' Team

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales.

They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities:

Team Environment:

Hire, train and develop their employees
Communicate job expectations to their employees
Plan, monitor, appraise and review their employees' job performance
Provide coaching and feedback; disciplines when appropriate

Operational Excellence:

Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards and systems are executed
Prepare and complete action plans; implement production, productivity, quality and guest service standards
Complete audits and implement plans to drive system improvements

Profitability:

Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Set sales goals and track results

Skills and Qualifications:

Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma, or equivalent

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important goals
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making:

Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from occurring
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration
Leads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

Understands guest and competition; translates and applies own expertise to address business opportunities
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. We are a Dunkin Franchisee looking FOR you to work with us.

The mission of this network is to satisfy guests that come day in and day out in thinking that they came to the best Dunkin store.

To keep the guests happy in turn keeping us happy with returning guests, who spend their hard earned money at our store.

To have great employees who "WOW" the guests with a friendly smile, great customer service, great food and drinks but at the same time, are attentive to the needs of the store.

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