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    IT Operations Supervisor - Denver, CO, United States - Xcel Energy

    Xcel Energy
    Xcel Energy Denver, CO, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

    Position Summary

    The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration. Essential Responsibilities
    • Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.
    • Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts. Schedule resources to workload.
    • Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
    • Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends.

    Minimum Requirements

    - Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.

    Two years of prior people leadership experience.

    Five years of related functional experience.

    Strong communication skills, effective with varying organizational levels and skill sets.

    Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.

    Knowledge of technical products within the operational domain.

    Experience effectively managing system or equipment change deployment.

    Demonstrated ability to handle multiple activities simultaneously.

    Demonstrated ability to develop effective working relationships with diverse work groups.

    Able to work in accordance with service operation schedules.

    Familiarity with ITIL and/or other formal service management practices.

    Preferred Requirements

    Operations Center experience

    Familiarity with ServiceNow

    Knowledge of Agile Methodology

    As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Individuals with a disability who need an accommodation to apply please contact us at .

    Non-Bargaining -

    Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

    Deadline to Apply: 05/26/24

    ACCESSIBILITY STATEMENT
    Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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