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    sales associate - Virginia Beach, United States - Navy Exchange

    Navy Exchange
    Navy Exchange Virginia Beach, United States

    5 days ago

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    Job SummaryAs a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.

    You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

    Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional.

    Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organizationDuties and ResponsibilitiesCUSTOMER SERVICEProactively engage and make a connection with customers Asking questions and listening to customer s needsDirecting customers to merchandise informing them about upcoming events promotions mobile offers STAR cardProvide premier customer serviceCooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomesORGANIZATIONMaintaining store appearanceSALESCross-selling products and knowing layout of the storeMake suggestions to customer on latest trends and current promotions based on customer s individual needsUpselling productsLearning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specsUsing a Point-of
    • Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customerCompleting various forms of paperwork reports and reconciliationINVENTORYBe the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
    May participate in periodic inventoriesDEPENDABILITYAdherence to assigned work schedule.

    Accurate and complete follow through on work assignmentsOther Duties as assignedQUALIFICATIONS PRODUCT KNOWLEDGEBasic knowledge of products merchandiseEXPERIENCERetail experience preferred but not requiredCOMMUNICATION SKILLSStrong interpersonal and communication skills.

    Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management.

    Ability to communicate on the telephone with proper etiquetteMATHETMATICAL SKILLSBasic math functions such as addition subtraction multiplication and divisionREASONING ABILITYAbility to multi-task while being attentive to customers and remaining flexible to the needs of the business.

    Ability to work as part of a team and take initiative independent of direct supervisionPHYSICAL DEMANDS WORK ENVIRONMENTThis position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours.

    May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments.

    Work typically performed indoors but may be assigned outdoors depending upon locationOTHER SKILLSEnthusiastic friendly and energetic with a desire to provide outstanding serviceWORK HOURSAvailable to work a variety of hours which may include early mornings evenings weekends and holidaysThis position is represented by the National Association of Government Employees, R4-123No experience required.

    High school graduate or equivalent preferred.
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