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Boca Raton

    Host - Boca Raton, United States - Tavistock Restaurant Collection

    Tavistock Restaurant Collection
    Tavistock Restaurant Collection Boca Raton, United States

    3 weeks ago

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    Description
    POSITION SUMMARY

    The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests' overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

    ESSENTIAL FUNCTIONS

    Essential Functions Statement(s)
    • Maintain proper grooming and uniform standards
    • Greet guests with a genuine welcome while making a fantastic first impression
    • Deliver genuine hospitality to and establish emotional connections with our guests
    • Contribute to the overall teamwork and success of the restaurant
    • Communicate effectively with guests and team members
    • Assist guests to their tables while engaging in polite conversation and delivering a great experience
    • Answer the telephones and take requests for reservations accurately
    • Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
    • Update table availability and manage dining room effectively using the table management system
    • Handle guest complaints professionally and alert a manager immediately
    • Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
    • Follow up with guests about their meal and dining experience to ensure great guest satisfaction
    • Maintain high level of cleanliness and sanitation
    • Demonstrate professional and gracious demeanor at all times
    • Perform all opening, running, and closing duties accurately
    • Perform any job function requested by the management team
    POSITION QUALIFICATIONS

    Competency Statement(s)
    • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
    • Attention to Detail - Diligently attends to details and pursues quality in accomplishing tasks
    • Communication - Listens to others and communicates in an effective manner
    • Confidence - A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
    • Customer Focus - Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
    • Initiative - Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
    • Problem Solving - Resolves difficult or complicated challenges
    • Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables
    Requirements

    SKILLS & ABILITIES

    Education: High School; able to communicate (speak, read, and write) in English

    Experience: Previous hospitality experience is preferred

    Computer Skills: N/A

    Certificates & Licenses: N/A

    Other Requirements: N/A
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