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    IT Specialist I - Schenectady, United States - Rivers Casino

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    Description
    Position Summary: Entry level position providing IT Support. Provides a wide range of services to support, fix, and maintain hardware and software of an organization's computer systems.

    Job Title: IT Specialist I

    Department: Information Technology

    Reports to: Shift Manager I.T.

    FLSA Designation: Non-Exempt

    License Type: Gaming

    Target Pay: Start - $27.09 One Year - $30.10

    Essential Job Functions:
    • Secures system data via backup operation
    • Creates and maintains Active Directory accounts
    • Administration of telecommunications phone systems, administers audio visual equipment, setup and removal of AV equipment for events
    • Installs, operates and conducts high level repairs to computer systems
    • Troubleshoots complex system problems and provides high level support to users
    • Maintains job logs and distributes reports to end users
    • Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
    • Utilizes the incident reporting system as designed for problem reporting and change management accurately documents instances of hardware failure, repair, installation and removal
    • Follows and enforces all departmental standards, security, run instructions, backup, and recovery and shift turnover procedures
    • Responsible for installing or upgrading components, settings up software, assisting with network administration, and resolving all IT support issues
    • Performs other duties as requested or assigned
    Qualifications:
    • Must be 21 years of age
    • High school diploma or technical school certificate
    • Two or more years related experience; or equivalent combination of education and experience
    • Functional knowledge of PC hardware and software, Microsoft Office Applications, Microsoft Desktop Operating Systems, Google Workspace, Helpdesk Software, VMWare
    • CompTIA A+, CompTIA Net+ certification or other related IT professional certifications preferred but not required
    • Ability to obtain and maintain all necessary licensing.
    Working Conditions:
    • Ability to work in a noisy environment
    • Regularly required to sit, see, talk, hear, and use hands
    • Must occasionally lift up to 50 pounds
    • Ability to work flexible shifts and days of the week including holidays

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