Central Referral Office - Little Rock, United States - CARTI, Inc.

CARTI, Inc. Little Rock, United States

2 weeks ago

Description

JOB SUMMARY: The Central Referral Office Scheduler-Breast Center (CRO Scheduler) uses their experience and knowledge to appropriately triage scheduling and clerical duties. This individual will have the technical knowledge to properly schedule appointments, maintain patient records, and perform clerical task. Their work allows the physicians and clinical staff to devote their time to patient care that requires specialized knowledge. As the CRO Scheduler Breast Center, this position is responsible for performing a variety of secretarial and clerical responsibilities in support of the physicians and other members of the clinic. Multitasking abilities and attention to detail with little room for error is a must.

JOB SPECIFIC DUTIES AND RESPONSIBILITES:

Utilizes EMR to coordinate inbound and outbound referrals for CARTI providers and services.
Ensures appropriate documents are provided with outbound and inbound referral order/request, based on agreed upon policy. When documents are not provided, conduct the necessary follow-ups to obtain documents.
Registers patients in Centricity and contacts patients to schedule appointments based on agreed upon scheduling policy by provider.
Compiles new patient packet and sends to new patients when applicable and notifies referring provider of patient appointment.
Know how to locate path reports, outside medical records, radiology reports and retrieve if necessary for the position.
Refer patients to the financial counselors when alerted by billing system or if the patient has billing questions.
Forwards any medical records requests to centralized medical records department.
Responsible for ensuring patient's initial appointments/schedules are up to date and in the computer.
Process EMR messages and worklist queues.
Performs pre-registration/registration processes, verifies eligibility, submits notifications and verifies referrals for new patient services.
Verifies patient's demographics and accurately inputs this information into the Practice Management System, including documenting the accounts thoroughly.
Verifies and understands insurance benefits, documents patient's responsibility based on copays/estimates at the time of service or during the pre-registration process.
Maintain ongoing tracking and appropriate documentation on referrals for all patients to promote team awareness.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided.
Make outbound calls and oversees inbound and/or review correspondence received via fax or email efficiently, with a high touch and exceptional customer service to callers.

OTHER JOB REQUIREMENTS: Travel to satellite centers as required.

SUPERVISORY RESPONSIBILITY: None

Requirements

EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:

High school graduate or GED preferred
Associate degree in business administration or a secretarial program a plus

EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES:

Minimum of two years of clerical/general office work experience required.
Competent in EMR systems.
Strong knowledge of medical terminology and office procedures.
Excellent computer and other basic office equipment skills.
Knowledge of grammar, spelling and punctuation.
Skilled in time management and organization.
Ability to read, understand and follow oral and written instructions.
Ability to communicate clearly and concisely.
Ability to establish and maintain effective working relationships with patients, team members and the public.

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