Director, Technical Escalations - New York

We're building the AI-driven future of customer success, from retention to growth. · ...

We're building the AI-driven future of customer success, from retention to growth · Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Join Datadog's Technical Solutions team and share your technical expertise with customers via multi-channel support and presentations. As a Technical Escalations Manager, you will manage a team of engineers who respond to client requests. · Manage and develop the skills of your t ...

The Technical Escalation Manager is responsible for case escalations from the Customer-facing teams to our Product organization. · We are seeking an experienced Technical Escalations Manager to join our team. In this role you will be responsible for case escalations from the Cust ...

The Technical Escalation Manager is responsible for case escalations from the Customer-facing teams to our Product organization. · ...

Agoda is looking for a Global Technical Escalation Engineer / Bangkok Based. · We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. · ...

We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career. · ...

We're looking for a Technical Team Lead to lead a growing support team in a fast-paced SaaS environment.This role blends hands-on technical support with people leadership, ensuring high-quality customer experiences while scaling support operations. · ...

Job Summary (Technical Project Manager – PMP/Scrum Certified) · Lead and own end-to-end delivery of complex technology projects across the full Software Development Life Cycle (SDLC), from requirements to production go-live. · Provide daily delivery visibility, milestone executio ...

We are seeking a skilled Network Engineer with 6+ years of experience designing, troubleshooting, and managing enterprise network, security, and wireless infrastructure. · Key Responsibilities: · Design, implement, and maintain network and wireless infrastructure. · Manage networ ...

This is a rare chance to help build a generational company at a true inflection point. · Own a full, high-volume support queue while consistently handling the most complex, high-impact, or ambiguous customer issues. · ...

We're hiring a Senior (Level 3) Engineer to step into a true technical leadership role within a fast-paced MSP environment. · This is for someone who can own complex escalations, mentor junior engineers, and confidently manage modern infrastructure across multiple client environm ...

Ninth Wave is seeking a Junior Technical Support Representative (JTSR) to join the Ninth Wave Team. They would act as a frontline triage agent handling client-facing interactions such as login issues, · The JTSR filters and enriches tickets before they reach JPSS, reducing noise ...

This is a Desktop Support Technician role that involves providing technical support to clients at their office locations. · ...

Stainless is a fast-growing tech startup building the future of APIs. Our customers include industry leaders like OpenAI Anthropic and Cloudflare. We have raised over $35 million from a16z Sequoia and founders/C-levels from Stripe Datadog Segment Linear and more. · We are headqua ...

We are hiring a Premium Support Specialist to join our Customer Success organization. · <ul style=\ ...

This is a lead desktop support technician role that requires travel between client locations to deliver on-site remediation and support. · ...

As a Manager, Support Engineer at Avoca, you'll lead the team responsible for resolving customer issues across our production systems. · ...

The role sits at the intersection of desktop support light systems administration and IT vendor oversight. · Provide hands-on technical support for laptops mobile devices printers conferencing tools and office networks · Act as an escalation point for complex end-user issues · ...

We are currently partnering with a top consulting firm looking to hire a Helpdesk Engineer to provide Tier 1 support. · ...

This is a job for a mobile engineer to work on-site with the client's IT devices and network. · Travel between CLIENT's office locations delivering on-site remediation and support. · Develop solutions and plans for updating CLIENT IT devices as directed. · ...