Customer Service Technician - Martinez - MAU Workforce Solutions

    MAU Workforce Solutions
    MAU Workforce Solutions Martinez

    2 days ago

    Transportation / Logistics
    Description

    MAU is hiring a Customer Service Technician in Augusta, GA.

    As a Customer Service Technician, you will support maintenance, warehouse operations, and project management activities to ensure exceptional service delivery, inventory control, and customer satisfaction. This is a cross-functional role that combines technical, logistical, and customer-facing responsibilities. This is a direct-hire opportunity.

    Benefits Package:

    • Sick leave
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Paid vacation
    • Paid holidays
    • Paid time off
    • On-the-job training

    Shift Information:

    • 8-hour shifts, Monday–Friday (8:00 AM–5:00 PM or 7:00 AM–4:00 PM)
    • If working through lunch, Fridays are typically a half day

    Required Education and Experience:

    • Proven maintenance record and experience

    General Requirements:

    • Strong communication, interpersonal, customer service, and sales skills
    • Excellent planning and time management skills
    • Excellent problem-solving skills
    • Ability to convey technical information clearly
    • Strong leadership and teamwork skills
    • Willingness to work toward service and parts sales goals

    Essential Functions:

    Maintenance Technician

    • Work closely with internal staff to address customer needs
    • Perform detailed inspections of equipment at customer sites
    • Recommend replacement of worn or damaged parts
    • Identify areas for maintenance improvement and communicate them to the customer
    • Prepare detailed reports of inspection findings
    • Respond to customer requests for maintenance assistance
    • Collaborate with customers to understand their maintenance needs
    • Discuss equipment needs and system requirements with operators and engineers
    • Contribute to development of unique, value-added maintenance solutions
    • Solicit and report client feedback to management
    • Build long-term relationships with customers
    • Identify areas for internal improvement and communicate them to management
    • Develop strategies to increase maintenance revenue

    Warehouse Technician

    • Work with the internal team to address customer needs
    • Organize and maintain warehouse and inventory
    • Coordinate inventory replenishment shipments
    • Receive and stock incoming shipments
    • Organize, arrange shipping, and dispatch all parts requests
    • Maintain accurate parts inventory spreadsheet after each transaction
    • Conduct periodic inventory counts (March, June, and September)
    • Conduct annual inventory count (end of December)
    • Collaborate with potential customers to understand parts requirements
    • Help develop value-added parts solutions
    • Solicit and report client feedback to management
    • Build long-term relationships with parts customers
    • Identify areas for improvement and communicate them to management
    • Develop strategies to increase parts revenue

    Project Manager

    • Collaborate with Lead Technician and Management to address customer needs
    • Identify and arrange introductory meetings with new customers
    • Maintain routine contact with potential customers
    • Generate sales leads and work to secure orders
    • Prepare and present product presentations to customers
    • Understand and assess customer requirements
    • Discuss equipment needs and system requirements with operators and engineers
    • Develop unique, value-added customer solutions
    • Solicit and log client feedback, analyze data, and create customer targeting strategies
    • Identify areas for internal improvement and communicate them to the team
    • Build long-term relationships with new and existing customers
    • Set and achieve sales goals and quotas
    • Perform additional duties as assigned

    MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

    All Applicants must submit to background check and drug screening

    Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

    EOE

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