- A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work.
- Both Mac and Windows and software knowledge/troubleshooting.
- Use Webex Remote Support to diagnose and troubleshoot Remote users.
- Interface with Dell to provide warranty support on systems.
- Installation of operating systems and other standard software for new systems or re-imaging both onsite and remote.
- Understanding how to troubleshoot issues with: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
- Basic understanding of DHCP / DNS, Active Directory, wireless connectivity / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
- Work with the network team on basic troubleshooting and tasks.
- Experience troubleshooting Google Workspace, MS Office, Box, Cisco Video Conference systems and WebEx is preferred.
- Management of asset Inventory and detailed record keeping is essential.
- Some lite Cell phone support.
- Deployment, collection, keeping inventory.
- Resetting and wiping.
- All Ticket Support using Wolken (Ticket Platform).
- Incident: Various troubleshooting scenarios on end-user devices.
- Task: Deployment, Collection, and configuration of end-user devices.
- Email through Google Mail.
- Knowledge of Microsoft Outlook is a plus.
- Chat platforms. Google Chat and Slack.
- Calls made through Webex Calling.
- Video Conferencing through Webex.
- Provide Technical training to users through video conferencing or in person.
- Create Technical documentation.
- Verify and test new software and/or processes.
- Assist with placing technical signage around the office when needed.
- Possible travel to other locations.
- No weekends or Overtime (Exceptions on special projects)
- Paid Holidays
- Paid Sick Days and Vacation
- 401k and medical benefits
- 60 minutes lunch
- Structured training is provided.
- Cutting edge workspace with innovative technology.
- Supportive staff with accommodating leadership.
- Great work life balance.
- Experience in a corporate Helpdesk and/or Desktop support environment is preferred.
- Consider themselves as "Tech-Savvy" and willing to learn new ideas.
- Must Understand and communicate technical concepts and provide clear technical instructions in simple terms.
- Excellent customer service skills to work effectively with clients.
- Understanding of Windows 10 Operating System.
- Understanding of Mac OS is a plus.
- Ability to work well with other people in a team-oriented environment.
- Ability to professionally handle conflicts.
- Must be professional, self-motivated, resourceful, flexible and work with minimal supervision.
- Must be able to follow through procedures and protocols as outlines by senior management.
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IT Support Technician
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Actalent Concord, United States Full timeIf you're passionate about making a positive impact in people's lives and eager to grow in a supportive and innovative environment, this is the place for you. You will play a pivotal role in patient care, managing medications, and supporting our pharmacists in delivering top-notc ...
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Intermountain Healthcare Westminster, CO , USA, United StatesJob Description: · The Patient Care Technician / Certified Nurse Assistant functions as a clinical support partner to assist the patient care team by performing various tasks and procedures as instructed by a licensed professional. · This is a day shift position 6:00 a.m. to 6:30 ...
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patient care technician regional float pool prn
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Desktop Support Technician - Broomfield, United States - CoreTechs
Description
Desktop Support TechnicianBroomfield, CO 80021
SUMMARY:
Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
8-5 Monday-Friday
req
