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  • Automotive Service Advisor-Topeka KS - Briggs Automotive Group

    Briggs Automotive Group
    Briggs Automotive Group Topeka

    5 days ago

    Default job background
    Full time Retail
    Description

    Job Role:

    The Automotive Service Advisor plays a vital role in bridging the gap between customers and our service department. This individual is responsible for understanding customer needs, providing expert service recommendations, managing repair orders, and ensuring exceptional customer satisfaction.

    Key Responsibilities:

    • Customer Interaction:
      • A warm and courteous greeting to every customer upon arrival.
      • Accurate documentation of vehicle issues and service requests after listening attentively to customer concerns.
      • Clear and detailed explanations of required repairs and maintenance services.
    • Service Recommendations:
      • Inspection of vehicle history and manufacturer's service guidelines for informed service suggestions.
      • Preparation of detailed service estimates, including parts, labor, and additional costs.
      • Advice on preventive maintenance importance and suggestion of additional services when needed.
    • Repair Order Management:
      • Creation and management of repair orders, ensuring all customer concerns and requests are accurately recorded.
      • Communication with technicians to ensure they have necessary information for repairs.
      • Monitoring of repair progress and keeping customers informed of any changes or delays.
    • Customer Communication:
      • Regular updates to customers on vehicle status.
      • Clear and professional explanation of completed work and associated charges.
      • Prompt addressal of customer questions, concerns, or complaints.
    • Customer Retention:
      • Building and maintaining strong customer relationships for repeat business and referrals.
      • Follow-up calls or emails to ensure customer satisfaction post-service completion.
    • Administrative Tasks:
      • Accurate processing of customer payments and handling of financial transactions.
      • Maintenance of organized records of service orders, customer interactions, and payment receipts.
    • Compliance and Safety:
      • Ensure all services meet industry standards and regulations.
      • Adherence to safety protocols and use of personal protective equipment (PPE) as required.
      • Stay updated on manufacturer recalls and service bulletins.

    Qualifications:

    • High school diploma or equivalent; technical training or certification is advantageous.
    • Excellent communication and interpersonal skills.
    • Strong organizational skills and attention to detail.
    • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
    • Valid driver's license with a clean driving record.

    Work Environment:

    Primarily based in a dealership or automotive service center environment.

    May involve exposure to loud noises, vehicle fumes, and other typical service center conditions.

    Performance Metrics:

    • Customer satisfaction and feedback.
    • Accuracy and timeliness of repair orders and estimates.
    • Sales of additional services, parts, and accessories.
    • Efficiency in managing service department workflow.

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