IVR Application Analyst - Lansing, United States - OpTech

OpTech Lansing, United States

3 weeks ago

Description

Our amazing client is looking for a

Senior IVR Application Developer

for an exciting long term project with a great team.

This team is working Hybrid in Central Michigan and team is going to the office a minimum of 2-3 times a week.

We know this client well and can share great insight.
We know this client and preference is W2.

Ideal Candidate

Should have at least 5 years of experience in one or more of the following:

Services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
Development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
Knowledge of PBX architecture, telecommunication network services, and contact center systems.

Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.

Strong understanding of contact center operation, including key metrics and workforce management needs as well well as experience with management and development of speech recognition systems and grammars.

Working Knowledge of Genesys Cloud is a plus.
OpTech is an equal opportunity employer and is committed to creating a diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

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