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Production Support Specialist
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Customer Support Specialist
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Customer Support Specialist
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Imaging Support Specialist, FT, Days
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The Northeast Independent Living Program, Inc. Lawrence, United States**$1,000 Sign-on Bonus and $100 Gas Gift Card** · **Community Supports/Options Counselor Specialist Job Summary** · Under the supervision of the Community Supports Manager, the Community Supports/Options Counselor Specialist assists individuals with disabilities in need of long t ...
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Field Support Specialist
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Product Support Specialist
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Support Specialist
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Volt Topeka, United StatesThis job was posted by : For more information, please see: Your future? Let\'s build it · Volt is immediately hiring for an IT Epic Support Tech (Remote) · As a Support Tech you will provide technical assistance and customer service to support to providers, end users, and patie ...
IT Support Specialist - Lawrence, United States - Dragados
Description
** IT Support Specialist**
**Job Category****:** IT **Requisition Number****:** ITSUP03192 Showing 1 location **Job Details**
**Description**
Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions
Effectively manage end-user support queues within IT service management tools
Transition tickets within incident management system based on priority and escalation to other IT team members
Track, update, and follow-up on incidents, while communicating with users to gather requirements requested by escalation team(s)
Respond and work on tickets in appropriate order to meet established SLAs effectively and consistently
Adhere and reinforce enterprise incident, problem, and knowledge management standards
Document actions and issues in IT Service Management tools
Prioritize incidents and identify problems to effectively resolve end-user request form local and remote locations
Learn Dragados custom applications to provide troubleshooting, support, and end-user training
Provide end-user training, guidance, and assistance deskside, and via electronic communication (email, chat, video etc.) to various Dragados locations
Act as primary point of contact for IT incidents and requests
Educates employees on IT services and processes, including appropriate paths to engage IT for support
Analyze incidents, problems, and requests to identify trends and solutions
Prepare for deployment, maintain, and control IT assets inventory
Responsible and accountable for user onboarding and offboarding process and procedures
Mobile device deployment, troubleshooting, and MDM management
Draft and up-keep IT support documentation for identified problem resolutions
Establish and maintain working rapport with non-IT members acting as IT liaison
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Required**
**3 years:** Basic project management skills and the ability to handle various tasks simultaneously; experience supporting Microsoft technology, including Active Directory, Windows, M365 Office Suite, etc.; be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff; working knowledge of support-based ticketing system.
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
