- Support cross-functional collaboration by actively participating in the integration of new tools and the establishment of new processes, leveraging your enthusiasm and knowledge to contribute to their success.
- Contribute to the evolution of our people, processes, and technology, assisting in the enablement of operations at scale and supporting automation initiatives.
- Promote a collaborative and supportive work environment, fostering positive ways of working and teamwork.
- Contribute to automation efforts by assisting in breaking down barriers between task and process ownership to enhance operational efficiency.
- Assist in the delivery of content from test environments to production, ensuring attention to detail for smooth execution.
- Participate in the evolution of content operations processes, best practices, and training documentation.
- Proactively identify and address pain points, providing input for continual tool and process improvement.
- Collaborate with cross-functional teams, including Account, Creative, Production, and Product, to contribute to the achievement of campaign objectives.
- Support the review of monthly and quarterly content reports, aiding in tracking performance, addressing content delivery issues, and suggesting optimizations.
- Contribute to the development of best practices and processes that align with our brand, maximizing efficiency and effectiveness in content operations.
- Facilitate clear communication channels across departments and with clients, working closely with Account Management.
- Assist in building and maintaining client relationships based on trust, success, and executional excellence.
- Provide thoughtful advice on project changes or potential recommendations for meeting deadlines.
- Assist in the evaluation, implementation, and management of content operations tools, and support training and rollout when needed.
- Bachelor's degree in marketing, technology, business or a related field is preferred.
- 1-2 years of experience in digital content management / maintenance, digital ad-ops, technology operations is preferred
- Demonstrated hands-on experience with digital content assets and web-based content management systems.
- Familiarity with various CMS systems.
- Exposure to working in a multi-team or multi-vendor environment.
- Previous exposure to Marketing Operations, digital retail, or product development is a plus but not mandatory.
- Ability to collaborate with product managers, product owners, and developers/engineers in an agile environment.
- Familiarity with project/task management tools such as JIRA, Airtable, and Smartsheet.
- Experience in testing and rolling out new functionality in QA/UAT testing environments.
- Understanding of yield management, with troubleshooting and creative problem-solving skills to meet performance demands.
- Quick adaptability and willingness to evolving with new technology and tools.
- Self-motivated and proactive, with strong organizational skills and meticulous attention to detail.
- Developing skills in building relationships with clients and co-workers, demonstrating diplomacy, strategic thinking, and clear communication.
- Effective written and oral communication skills.
- Commitment to delivering exceptional service.
- Demonstrated ability to meet deadlines and manage and prioritize multiple projects simultaneously, with the ability to escalate scope creep when necessary.
Associate Marketing Operations Manager - Chicago, United States - tms
Description
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice Visit us at
WHY WE THINK YOU WILL LOVE THIS ROLE
Hey YOU Are you a self-motivated, solution-oriented and resourceful individual looking to make a significant impact for a major brand? Join our dynamic team as an Associate Marketing Operations Manager
We are seeking someone with a passion for driving success through our people, processes and technology. You will join as an integral part of our team by pioneering best practices and innovative processes that further our brand and elevate our ways of working for content operations management. This will come to life by being a part of enabling operations at scale by maximizing efficiency and effectiveness.
This individual will work closely with cross-functional teams including Account, Creative, Production and Product.
WHAT YOU WILL BRING TO THE ORGANIZATION
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE