Customer Success Manager Redwood Shores CA - Plano, United States - Imperva

Description

CUSTOMER SUCCESS MANAGER - PLANO, TX CYBER SECURITYis abig deal. It's in the news, growing rapidly, a critical tool for every company, andour specialty.

Impervais apublic company (


NASDAQ:
IMPV) andleading provider of data and application security solutions that protect business-critical information in the cloud andon-premise.

Our customersinclude leading enterprises, government organizations, SMBs and service providers who rely onImpervaIncapsulato securely deliver their websites and applications at lightning speed.

Why Imperva? We have experienced the following growth and achievements

Generating $321 million in 2017

We have over 5,900 customers

500 partners in 100+ countries worldwide

Imperva's Web Application Firewall has been in the Leader's Quadrant of the Gartner Magic Quadrant for 4 straight years

Imperva Incapsula is a leader in the Forrester Wave for DDoS Services with the highest score in the "current offering" category


THE OPPORTUNITY
Do you want to build your career in one of the most innovative and growing industries within software?

Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500.

Reporting directly to Chief Customer Officer, the Customer Success Manager will be responsible for ensuring high customer satisfaction and account success.

You will develop a "trusted advisor" relationship with key account stakeholders, ensuring they see value from the product and resolving any post-implementation issues they may face.

You will have a broad group of internal business relationships and work with sales, services and engineering teams to support successful adoption and time to value.

Moreover, you will have an important seat at the table in meetings to bring the voice of the customer to the organization as we make key business decisions


RESPONSIBILITIES
Quarterback on-boarding projects for all Imperva products and services ensuring their successful deployment and configuration

During on-boarding process, provide training, develop account plan and ensure success of customer adoption.

On an ongoing basis, work closely with Support teams, Engineering, and Sales to advocate customer needs and drive product usage

On a periodic basis, partner with customers to review services, manage escalation, prepare and conduct accounts' business reviews, ensure that customers have leveraged all relevant features and identify growth opportunities

Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests.

Maintain in-depth understanding of company technology, products, and services.


QUALIFICATIONS
5+ years' work experience in a customer-facing customer success, Technical Account Manager or Sales Engineer role within the web/network/information industry - IT Security and SaaS companies is an advantage

Technical knowledge of and hands-on experience with HTTP, DNS, SSL, Web Applications, load balancers, web optimization and ideally proxies and firewalls is a plus

Awareness and understanding of data and application protection regulations is a plus

Excellent communication skills, ability to build strong customer relationships and develop "trusted advisor" status

Capable of working within a globally dispersed, cross cultural team in fluctuating workload environment

Ability to effectively coordinate multiple clients and internal stakeholders

Ability to travel occasionally as needed.

OUR COMPANY IMPERVA(


NASDAQ:
IMPV), is a leading provider of cyber security solutions that protect business-critical data and applications.

The company'sSECURESPHERE andINCAPSULA product lines enable organizations toDISCOVERassets and vulnerabilities,PROTECTinformation wherever it lives – on-premises and in the cloud – andCOMPLYwith regulations.

The ImpervaAPPLICATION DEFENSE CENTER, a research team comprised of some of the world's leading experts in data and application security, continually enhance Imperva products with up-to-the minute threat intelligence, and publish reports that provide insight and guidance on the latest threats and how to mitigate them.

Learn more:
WWW.IMPERVA.COM, ourBLOG, onTWITTER.

REWARDS Imperva offers a competitive compensation package that includes base salary, medical, employee stock purchase (ESP) programs, flexible time off and more.

It's an exciting time to work in the security space.

Check out our products and services at and career opportunities atWWW.IMPERVA.COM/CAREERS LEGAL NOTICE Imperva is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

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