Seasonal Bellperson/Shuttle Driver - Gloucester - Cruiseport Gloucester

Description

Job Description
We are currently seeking hospitality professionals with strong guest service skills and a passion for creating memorable experiences to join our team as a Bellperson/Shuttle Driver at the Beauport Hotel.
In this role, you will warmly greet and welcome hotel and restaurant guests in a courteous and professional manner. Responsibilities include assisting guests with transporting luggage to and from the front desk and guest rooms and ensuring a smooth and pleasant arrival and departure experience. This position also requires the ability to safely operate the hotel shuttle to provide transportation for our in-house guests locally.
Experience:
Must have at least (1) or more years of experience in customer service, with previous experience in Hospitality preferred.
Must be at least 18 years of age.
Shuttle Driver - License Requirements:
Required to have and maintain a valid state driver's license with a current address and acceptable driving history.
ESSENTIAL FUNCTIONS:

• Open hotel doors for guests entering and exiting the hotel.
• Responsible for the first impression of customer service and hotel representation.
• Unload luggage from the car or taxi and offer assistance to the front desk area.
• Assist with the transportation and storage of guest luggage, including transporting luggage to the guest's room.
• Familiarize guests with room amenities, to include the Wi-Fi, temperature control and directions to the Birdseye Rooftop Pool.
• Store and retrieve luggage from the bell closet as needed, while regularly logging activity.
• Assist guests with local directions and other information as requested.
• Notify the Front Desk of VIP arrivals when possible via the two-way radio.
• Deliver all mail and packages to in house guests in a timely manner, as directed by the Front Desk, to include special requests.
• Transport hotel guests to local area attractions within a 3-mile radius.
• Adhere to shuttle schedule and timeliness of guest needs.
• Maintain cleanliness of shuttle, as well as monitoring routine maintenance of the shuttle for the Front Office Manager.
• Be informed of in-house events on a daily basis.
• Practice all safety and emergency procedures.
• Comply with all hotel policies and procedure to include attendance and attire standards.
• Work closely with the Valet Team to ensure proper traffic flow.
• Maintain the appearance of the Front Door area of the hotel.
• Thank guests for choosing our hotel, loading luggage into vehicles for all departing guests.
• Complete special projects as assigned by Hotel Management.

Experience and Skills

• Ability to stand, walk and run for extended periods of time.
• Ability to lift push and pull at least 30 lbs.
• Ability to walk/stand approximately 90% of shift.
• Ability to bend, stoop, squat and lift frequently throughout shift.
• Ability to work a flexible schedule, including nights, weekends and holidays.
• Ability to practice and adhere to all safety requirements.
• Requires good communication; both verbal and written.
• The base wage of $15/hr plus tips is calculated upon historical averages and seasonality with total compensation typically ranging between $16-$20/hr.

WORKING ENVIRONMENT

• Work will primarily take place at the front door area of the hotel.
• Interior and Exterior of hotel; exposure to sun, heat, cold and changing weather conditions.
• Hotel property with 94 guest rooms.